Capgemini · 7 hours ago
Lead ESM Consultant - ESM ServiceNow Strategic Solution Architect Government Accounts
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff
$90K/yr - $192K/yr
7+ years expCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. They are seeking an experienced ServiceNow Strategic Solution Architect to lead strategic platform architecture, solution design, and digital transformation initiatives in government accounts. The role involves guiding multi-year ServiceNow transformation strategies, ensuring compliance with government standards, and mentoring teams.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Serve as the primary architect guiding multi-year ServiceNow transformation strategies for government clients
Translate mission and business objectives into scalable, secure, and compliant ServiceNow solutions
Define platform roadmaps, architecture principles, and long-term modernization approaches
Drive alignment between executive stakeholders, program leadership, and technical teams
Lead end-to-end solution architecture across ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SecOps, FSM, and industry-specific government workflows
Architect complex integrations using APIs, MID Servers, data pipelines, and cross-system orchestration
Ensure solutions align with government standards including FedRAMP, NIST 800‑53, FISMA, and agency‑specific frameworks
Provide technical oversight during design, build, testing, deployment, and sustainment phases
Act as a trusted advisor to senior government executives, program managers, and technical leadership
Facilitate strategy workshops, architecture reviews, and solution assessments
Develop business cases, value assessments, and ROI analyses for ServiceNow expansion opportunities
Support modernization initiatives such as cloud migration, zero-trust adoption, AI enablement, and enterprise service management transformation
Establish platform governance models, architectural standards, reuse frameworks, and guardrails
Guide data strategy, configuration management (CMDB/CSDM), security posture, and performance optimization
Ensure compliance with change management, risk management, and release management best practices
Champion platform health, operational maturity, and continuous improvement across teams
Mentor ServiceNow architects, developers, business analysts, and junior consultants
Provide thought leadership through whitepapers, presentations, and solution frameworks
Contribute to practice development, capability building, and pre‑sales support when needed
Qualification
Required
7–12+ years of ServiceNow experience with deep hands-on and architectural expertise
Prior experience delivering ServiceNow solutions for Federal, State, or Local Government clients
Strong understanding of public-sector compliance frameworks (e.g., FedRAMP High, NIST 800‑53, FISMA, DFARS)
Proven track record designing enterprise-scale solutions across multiple ServiceNow product suites
Expertise in integrations, data modeling, CSDM maturity, workflow automation, and platform governance
Ability to engage effectively with senior executives, mission owners, and technical stakeholders
Strong communication, facilitation, and strategic planning skills
Preferred
ServiceNow certifications such as: CTA (Certified Technical Architect) or progress toward CTA or CMA, CIS (ITSM, CSM, HRSD, SecOps, ITOM, etc.), CAD, CSA
Experience with government contracting environments (Prime, Sub, integrators)
Background with Agile/SAFe delivery in public-sector programs
Experience architecting solutions in secure, air‑gapped, hybrid, or multi‑cloud environments
Familiarity with enterprise architecture frameworks (TOGAF, DoDAF, FEAF)
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
Recent News
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