TalentBridge · 8 hours ago
Contact Center Specialist
Fort Mill, SC
Contract
Hybrid
Entry, Mid LevelTalentBridge is seeking a NICE CXone Quality & Performance Analyst to own quality monitoring, performance measurement, and analytics across a modern contact center platform. This role focuses on ensuring accurate call recordings, actionable insights, and reliable performance reporting for both operations and leadership teams.
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Hiring Manager
Yash Thakur
Responsibilities
Administer and support NICE CXone Quality Management and Nexidia analytics platforms
Ensure call recording, playback, and quality evaluation tools are functioning accurately
Develop and maintain performance dashboards, KPIs, and quality scorecards
Partner with operations and quality teams to improve agent performance and customer experience
Integrate CXone analytics with enterprise reporting and data platforms
Manage vendor relationships and coordinate platform enhancements or issue resolution
Qualification
Required
Proven hands-on experience with NICE CXone Quality Management and Nexidia / analytics platforms
Strong understanding of contact center quality assurance, performance metrics, and reporting
Experience with call recording, speech analytics, and performance dashboards
Ability to collaborate effectively with vendors, IT teams, and business stakeholders
Company
TalentBridge
🚀 Connecting Talent. Driving Business Success.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas C. Ioele
Chief Executive Officer
Recent News
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