Adams County Government · 7 hours ago
Technical Helpdesk Associate I
Brighton, CO
Full-time
Onsite
Entry Level
1+ years expAdams County Government is seeking a Technical Helpdesk Associate I to provide excellent customer service and first-level support for their computing infrastructure. The role involves troubleshooting hardware and software issues, assisting users remotely and in person, and escalating issues as necessary.
Government Administration
Responsibilities
Assist customers remotely over the phone, via remote control software or in person
Troubleshoot and resolve desktop, software, peripheral, and clinical application issues
Troubleshoot and resolve mobile computing and communications device issues, e.g. smartphones and tablets
Act as an initial escalation path for issues that require advanced troubleshooting or work beyond established time frames
Configure and deploy desktops, laptops, monitors, and related peripherals to end-users
Facilitate warranty service where applicable
Accurately and thoroughly record information into ticket tracking software
Follow up and communicate ticket information to users when appropriate
Perform other related duties and responsibilities as required
Qualification
Required
Effective and efficient customer service skills
Strong analytical and problem-solving abilities
Self-motivated and organized; able to prioritize and execute tasks under direct supervision
Communicate clearly and concisely, both orally and in writing
Establish, maintain, and develop a positive and harmonious working relationship with customers and colleagues
Computer Skills: Windows Operating Systems (OS); Microsoft Office products; Android and iOS platforms; Active Directory; local and network-based printing; wired and wireless networking
Ability to travel to other facilities as required within the scope of the job
At least one (1) of verifiable experience with desktop hardware, software applications, operating systems, and network connectivity
High school diploma or GED equivalent required
Must pass a criminal background check
Ability to lift a minimum of 25 lbs
Requires long periods of sitting at a desk, up to 8 hours a day
Repeated movements including standing, sitting, kneeling, lifting, and bending in and around users' desks
Preferred
Associate's Degree preferred
Company
Adams County Government
At Adams County, our people drive innovation and service, powering the work we do for the community.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Brewer
People & Culture Business Partner
Jo Caldwell , PHR
People and Culture Business Partner
Company data provided by crunchbase