American Benefits Company · 1 day ago
Insurance CSR (P&C and Health Benefits Support)
Springville, UT
Full-time
Onsite
Entry Level
$20/hr - $26/hr
2+ years expAmerican Benefits Company is a Professional Employer Organization (PEO) that provides comprehensive back-office support for businesses. They are hiring an Insurance CSR who will serve as a key support contact for property and casualty (P&C) and health benefits insurance needs, assisting clients and their employees with claims, enrollments, and documentation.
Bookkeeping and PayrollEmployee BenefitsHuman Resources
Responsibilities
Serve as a key support contact for P&C and health benefits insurance needs for our clients and their employees
Help employees and clients navigate claims (workers’ comp and/or other P&C claims, and health-related claims support as applicable): gather details, route to the right carrier/partner, track status, and keep people updated
Confirm employees are properly assigned/enrolled where they need to be (plans, eligibility groups, worksites/class codes as applicable) and troubleshoot discrepancies quickly
Assist with new hire enrollments, terminations, qualifying life events (QLEs), and plan changes; ensure changes are reflected accurately and on time
Support open enrollment: answer questions, help with forms/process, and coordinate with carriers/benefit platforms
Request, review, and organize insurance documentation (COIs, policy info, plan materials, ID card help, summaries, etc.)
Communicate with carriers, brokers, and internal teams to resolve issues - then document outcomes so nothing gets lost
Maintain clean, accurate records in internal systems (notes, changes, attachments, timelines)
Spot patterns (repeated errors, common questions, process gaps) and bring improvement ideas to the team
Qualification
Required
2+ years in a customer service or admin role (insurance, benefits, HR, or payroll experience is a plus)
Strong written and verbal communication skills
High attention to detail and comfort working in systems (portals, spreadsheets, ticketing/email queues)
Ability to prioritize in a fast-paced environment while staying accurate
Preferred
Prior P&C or benefits experience is great, but not required
Experience in P&C insurance, workers' comp, or health/employee benefits is a plus
Experience with claims intake/follow-up, COIs, enrollments/QLEs, or carrier portals is a plus
Benefits
Health Benefits (including Vision and Dental)
PTO
401K
Paid Holidays
Company
American Benefits Company
American Benefits Company is a human resources services company that offers employee benefits and retirement management services.
10,001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase