Breaking Ground (NYC Permanent Supportive Housing) · 1 day ago
Quality Assurance Analyst
505 8th Ave, New York, NY 10018, USA
Full-time
Onsite
Mid Level
$28.57/hr - $30.77/hrBreaking Ground is dedicated to providing supportive housing solutions to combat homelessness in New York City. The Quality Assurance Analyst will support the agency's mission by enhancing quality improvement processes across various departments, developing standards and tools for monitoring program outcomes, and ensuring data integrity and compliance.
Non-profit Organization Management
Responsibilities
Coordinate and oversee program reporting activities through departmental dashboards, program summaries, and other standardized reporting tools on a regular basis
Collaborate closely with the Data Services team to strengthen data collection methods, reporting standards, and overall data integrity across programs
Develop, maintain, and enhance tools to monitor key program outcomes, utilizing data quality metrics to identify trends and implement best practices in program operations
Manage and track incoming support requests related to the AWARDS case management system, including prioritization, communication, resolution, and follow-up, while providing ongoing technical support to end users
Conduct routine and ad hoc reviews of internal and external databases to ensure data accuracy, completeness, and compliance with contractual, regulatory, and organizational requirements; communicate findings to program staff and track corrective actions
Conduct site visits to perform chart audits, validate documentation, and provide hands-on support, training, and technical assistance to program staff
Partner with multiple departments to move quality assurance and data improvement initiatives forward, ensuring timely completion of tasks and alignment with organizational goals
Prepare and distribute data quality reports, summaries, and recommendations for program leadership and management
Support continuous quality improvement efforts by identifying opportunities for process improvement and assisting with the implementation of corrective action plans
Perform other duties as assigned
Qualification
Required
Bachelor's Degree or equivalent experience
Experience with standard human services contracts, supportive and affordable housing subsidies and contracts, and a basic understanding of NYC/NYS housing and homelessness policy and effective solutions for addressing homelessness and housing insecurity
Must have data analysis, reporting, interpretation, and presentation skills
Strong writing and interpersonal skills. Skilled at problem solving, process mapping, and project management
Strong organizational skills and the ability to manage multiple priorities, including complex and time sensitive projects, and the ability to work under pressure and to meet deadlines
Ability to travel to Breaking Ground buildings and programs throughout New York City
Proficient in MS Office Suite, including Excel functions: index matches, lookup functions, pivot tables. Expected to gain proficiency in government and other databases, Real Page, and other software programs/services used by the organization
Company
Breaking Ground (NYC Permanent Supportive Housing)
Breaking Ground’s success in ending homelessness is built on a housing model that serves individuals and families who are homeless or at risk of becoming homeless.
Founded in 1990
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brenda Rosen,
President & CEO
Anne Shisler-Hughes
Assistant Vice President, Institutional Partnerships and Major Gifts
Recent News
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2025-09-19
2025-07-27
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