Desktop Support Engineer - Madison WI / Fort Myers, FL - Hybrid jobs in United States
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Arthur Grand Technologies · 1 day ago

Desktop Support Engineer - Madison WI / Fort Myers, FL - Hybrid

positionFt Myers St, Fort Myers, FL 33901, USA
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

Arthur Grand Technologies is a leading provider of staffing and technology consulting services. They are currently seeking a highly motivated and skilled Desktop Support Engineer for a long-term contract position that involves supporting enterprise migration projects and providing desk-side support.

ConsultingInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Perform discovery and validate device inventories
Execute device wipe, re-image, join to new domain/Intune
Install corporate apps + specialized engineering applications
Assist users with authentication, MFA setup, Teams differences, OneDrive sync
Provide desk‑side support during pilot, migration
Capture and escalate issues to PIP PMO/Tower Leads

Qualification

Windows 10/11 supportIntune proficiencyDevice imagingApplication installationTroubleshootingCommunicationDocumentation

Required

5–8 years supporting Windows 10/11; prior experience in 2–3 enterprise migration projects involving 200–700 devices
Proficiency with Intune, Autopilot, MDT, or SCCM; ability to image 20–40 devices/day during peak migration
Ability to configure compliance policies, BitLocker, app deployments; experience with Windows Autopatch
Able to wipe/reimage, domain join, perform Entra hybrid join, reconnect OneDrive, restore profiles
Knowledge of packaging and installing 20–50 standard enterprise apps + specialized apps (e.g., SolidWorks)
Support 300–700 users across two waves; knowledgeable with MFA, Teams, Outlook profile repairs
Proficient in resolving AD login, OneDrive sync, Outlook connectivity, printer setup issues
Ability to work directly with business teams during deployment & hypercare
Update device checklists, troubleshooting logs, and support documentation

Company

Arthur Grand Technologies

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Arthur Grand Technologies has broad experience provides with the ability expertise to improve clients business and IT effectiveness.
dateFounded in 2012
location
Ashburn, Virginia, USA
people-size51-200 employees
web-link
https://arthurgrand.com/

H1B Sponsorship

Arthur Grand Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (3)
2021 (5)
2020 (3)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase