CHIME · 9 hours ago
Vice President, Provider Membership Innovation
United States
Full-time
Remote
Director/Executive
10+ years expThe College of Healthcare Information Management Executives (CHIME) is a professional organization for healthcare IT leaders, and they are seeking a Vice President, Provider Membership Innovation. This role is responsible for designing and leading local engagement strategies for provider members, enhancing member value, and driving recruitment and retention initiatives.
Health CareNon Profit
No H1B
Responsibilities
Design and own CHIME’s local provider engagement strategy, including market selection, chapter governance, volunteer leadership models, and programming portfolios
Develop and launch a scalable chapter and field engagement operating model, including governance standards, bylaws templates, programming cadence, success metrics, and compliance guardrails
Ensure alignment between local engagement efforts and CHIME’s evolving individual and organizational membership strategies
Partner with the VP of Membership to integrate local engagement into enterprise recruitment, retention, and renewal strategies
Lead the execution of local provider membership initiatives to achieve annual recruitment, retention, engagement, and satisfaction goals
Establish policies, processes, and operating rhythms that ensure efficient, high‑quality delivery of local programs
Develop and manage program budgets, funding models, and financial controls for local engagement initiatives
Oversee operational systems, workflows, and recordkeeping related to local provider engagement programs
Orchestrate alignment across membership, education, marketing, and policy to ensure coordinated messaging, programming, and mobilization at the local level
Lead change management for new chapter and field engagement models to ensure adoption, value realization, and internal clarity
Oversee development of tools, collateral, and enablement resources that support staff, volunteers, and customer‑facing teams in driving local engagement
Implement a continuous Voice of Customer (VOC) and outcomes‑tracking framework tied to CHIME programs and education portfolio
Drive disciplined forecasting, reporting, and performance management, including regular rollups, business reviews, cohort analysis, and KPI tracking
Ensure data integrity and hygiene across the Association Management System (AMS) and Customer Relationship Management (CRM) platforms
Aggregate and analyze data from benefit utilization, local engagement, and chapter activity to quantify member outcomes and return on investment
Build a library of outcome narratives, benchmarks, and impact stories to support marketing, advocacy, sponsorship, and member renewals
Lead, coach, and mentor high‑performing staff and volunteer leaders; foster accountability, clarity, and professional growth
Oversee business planning activities in partnership with staff, volunteer leaders, and cross‑functional peers
Manage multiple complex initiatives simultaneously while maintaining strategic focus and execution discipline
Qualification
Required
Bachelor's degree required
10 + years of demonstrated leadership experience in association management, membership strategy, customer engagement, or related fields
Strong financial and operational acumen, including budgeting and performance measurement
Proven change management and cross‑functional leadership capabilities
Analytical mindset with the ability to translate data into strategy, decisions, and compelling narratives
Collaborative, results‑oriented leader who thrives in a dynamic, growth‑focused environment
Excellent project management, communication, and problem‑solving skills
Passion for advancing CHIME's mission and serving digital health leaders
Preferred
Master's degree Preferred
Certified Association Executive (CAE) preferred
Company
CHIME
CHIME provides health care services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Russ Branzell
President and CEO
Recent News
2025-11-10
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