Freedom Mortgage · 22 hours ago
Claims Examiner
United States
Full-time
Onsite
Senior Level
5+ years expFreedom Mortgage is a company focused on providing mortgage solutions, and they are seeking a Claims Examiner to perform financial reconciliation on liquidated loans. The role involves identifying recovery opportunities, analyzing data, and ensuring compliance with company policies and regulatory guidelines.
Financial ServicesInsuranceMortgage
Responsibilities
Act as liaison with Loss Analysis Department to review and validate supplemental claim opportunities and remittances to investor/insurers and develop regular management reporting
Manage all process change notifications for distribution to impacted departments if internal adjustments are necessary
Maintain Claims Sharepoint site to ensure accurate information regarding claims policy
Make corrections, complete uploads and maintain updates in system for any EDI errors on claims that have been filed
Maintain Dashboards within Agency websites/systems
Respond to and make all corrections identified during the Quality Review Process within 24 hours of receipt
Responsible for learning new skills and expand job knowledge to better perform assigned duties
Maintain monthly performance in alignment with quality expectations
Analyze multiple data elements in order to apply the proper decision rationale and provide evidentiary support to complete accurate written summaries
Research incurred losses, using analytical skills and subject matter knowledge to determine responsibility and identify bill back opportunities
Complete routine reporting for management on any findings, curtailments and/or charge offs to be presented to management as required
Responsible for staying abreast of relevant changes to GSE or Government Mortgage Insured guidelines, industry standards and client expectations
Ensure timely completion of projects and tasks when assigned. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date
Look for opportunities to improve the department’s processes and procedures, to reduce costs and eliminate non-essential and manual processes and activities
Keep Management informed of all trends and problems including, but not limited to, claim denials/curtailments and claim payment offsets
Comply with all company policies and procedures
Maintain regular and punctual attendance
Performs other related duties as assigned
Qualification
Required
Moderate working knowledge of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance and Claims in addition to mortgage servicing state, federal and agency guidelines and timelines
Moderate background in financial and loss analysis including ability to determine: all funds/advances due to Freedom Mortgage have been recovered
Must possess the ability to complete financial reconciliations
Moderate computer skills with MS Word, Excel
Strong attention to details and excellent time management and organizational skills
Comprehensive writing skills, including proper punctuation and grammar, organization, and formatting
Ability to work under general direction to accomplish department goals and reduce/mitigate financial loss to Freedom Mortgage
Ability to work effectively and develop rapport with all levels of staff, management, Investors/Insurers and 3rd parties
Ability to identify urgent matters requiring immediate action and properly escalating them
Ability to handle multiple tasks under pressure and changing priorities
High School diploma required
Five (5) or more years' mortgage servicing default experience
One (1) or more years' Loan Servicing platform experience for all default related activities such as Foreclosure, Bankruptcy, Default Claims, Loss Mitigation, etc
Preferred
Associate/Bachelor Degree in accounting or other related field preferred
Previous FHA, VA, USDA and PMI claims experience preferred
Company
Freedom Mortgage
Freedom Mortgage is a full-service mortgage lender with strong customer service and a unique streamlined process.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.55B2025-08-20Debt Financing· $500M
2023-06-27Debt Financing· $1.05B
Leadership Team
Stan Middleman
President, Chief Executive Officer
Steven Fasman
Executive VP & Executive Advisor to the CEO
Recent News
2025-10-24
2025-10-20
Company data provided by crunchbase