Trego-Dugan Aviation Inc · 1 day ago
FBO Customer Service Agent, Full-Time
Grand Island, NE, US
Full-time
Onsite
Entry, Mid Level
$18/hr - $18/hr
2+ years expTrego-Dugan Aviation Inc is seeking an FBO Customer Service Agent to greet customers and manage service requests. The role involves processing sales, maintaining communication with customers, and ensuring a pleasant experience during their visit.
Air TransportationAnimationFleet ManagementTransportation
No H1B
Responsibilities
Pursue open communications with customers to ensure all their service requirements are met in a prompt, efficient, and friendly manner
Accept and process counter sales of fuel and supplies
Quality control, scans, and archive daily inventories
Ensure that customer’s visit is pleasant by helping with rental cars, courtesy cars, shuttle service, hotel reservations, restaurant recommendations, driving directions, etc
Operate a multi-line telephone, accurately and efficiently transferring information, and answering the phone with the prescribed greeting as defined by management with consistency and complimentary tonal inflection
Accurately receive, dispatch, and process service requests
Obtain basic knowledge of aircraft fuel and service requirements
Pursue a friendly and professional relationship with customers
Seek guidance and direction as necessary for the performance of duties
Exercise good judgment in investigating problems
Respect the confidentiality of company, customer, and personnel information
Consistently show ability to recognize and deal with priorities
Always provide proper notification and advance notice of absence
Report to work on time and depart on time unless approved in advance
Maintain the work area in a neat and orderly manner
Assume responsibility for staying aware of changes in company policies and procedures
Maintain a well-groomed, professional appearance appropriate for the position and situation by wearing the prescribed uniform and appropriate shoes
Other duties as assigned by Operations Manager
Must pass a background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
Qualification
Required
Must be available evenings and weekends as shifts do vary in this position!
Must have a valid driver's license
Must pass pre-employment background check and drug test
Must be totally committed to the importance of serving the customer and have an excellent customer service focus
Must pass a background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
Education: High School Diploma or Equivalent
Experience: Two (2) years' experience in a Customer Service occupation, as well as 1 year sales transaction processing to include cash, credit card, and invoicing
Ability to perform basic arithmetic calculations
Ability to understand and follow instructions
Excellent oral and written communication skills
Ability to handle multiple tasks and demands
Knowledge of, and proficiency with, windows based software- specifically Microsoft Office, to include Outlook, Word, and Excel
Knowledge of telephone switchboard activities such as hold, park, transfer, and paging
Preferred
Some College Preferred
Company
Trego-Dugan Aviation Inc
Family. Matters. Trego-Dugan has been in the aviation service business for the past 50 years.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Google Patent
2025-05-07
Company data provided by crunchbase