GCI Communication Corp. · 3 hours ago
Customer Service Sales Specialist I - (Wasilla, AK)
1879 E Parks Highway, Wasilla, AK, 99654, US
Full-time
Onsite
New Grad, Entry Level
0+ years expGCI Communication Corp. is a provider of communication and technology services, serving some of the most remote communities in North America. They are seeking a Customer Service Sales Specialist I to support their products and solutions, enhance customer satisfaction, and drive sales through upselling and cross-selling. The role involves providing high-quality customer service and maintaining knowledge of GCI's offerings and competitor products.
Telecommunications
Responsibilities
Meet and exceed all performance and sales goals/metrics
Identify and act upon opportunities to upsell additional products and services to new and existing customers
Create a first-class customer service experience
Handle all customer service issues in a timely and professional manner
Be enthusiastic and professional with your peers and our customers
Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments
Consult with customers to determine their needs
Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing
Attend on-going training on GCI products, services, and applications
Maintain knowledge of competitor’s offers and provide feedback to management about the newest competitor pricing and offers
Cross-train within other sub-groups to strengthen network and computer-related technical skills
Remain current regarding latest data/entertainment technology and devices
Qualification
Required
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent
Minimum of six (6) months general work experience
Preferred
Previous experience in customer service and sales
Telecommunications experience
Other telecom industry or job specific certifications
High School diploma or equivalent preferred
Must successfully obtain a High School diploma or GED equivalent within one (1) year of employment
Previous work experience preferred
Company
GCI Communication Corp.
Hi, we’re glad you’re here! GCI is Alaska’s largest telecommunications provider.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Becky Windt Pearson
Senior Vice President, General Counsel, and Chief Administrative Officer
Daniel Brogan
VP Supply Chain & Chief Procurement Officer
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