NEOGOV · 9 hours ago
Fleet Service Representative
FL, FL
Full-time
Onsite
Entry Level
$38K/yr - $59K/yr
2+ years expNEOGOV is seeking a Fleet Service Representative for the City of North Miami Beach. This role involves performing administrative work in the coordination of vehicle service and parts, managing customer complaints, and ensuring timely maintenance of fleet vehicles.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs service writer functions including reviewing pre-trip forms to understand and communicate drivability concerns; and generate work orders
Analyzes and assigns customer vehicle repair complaints to lead mechanics and enters data into the fleet management system
Generates and schedules proactive vehicle preventive maintenance reports and distributes to appropriate divisions
Enters new vehicle information into the fleet management system
Receives, inspects and operates new vehicles upon delivery
Identifies warranty issues relating to vehicles, equipment and parts
Reviews work orders upon completion of service and verifies work codes
Receives, researches and distributes preventative maintenance schedules; performs follow-ups to assure compliance
Organizes, directs and controls deadline and ready-line vehicles
Reviews invoice for accuracy and forwards to warehouse for final processing
Performs tasks in the new vehicle get-ready process and/or vehicle disposal process
Tracks vehicle status from entry point to ready line
Assists in maintaining attendance records and prepares division time sheet for processing by payroll department
Performs clerical duties for the fleet management division
Answers telephone calls related to vehicle repair and maintenance complaints and issues
Operates computer terminals to input and retrieve pertinent data, calculators and other office equipment as required
Performs other related duties as required
Qualification
Required
High school graduate or equivalent, with two (2) years experience in customer service fleet environment
One (1) year experience in automotive repair or service is required
Must have knowledge of personal computers and Microsoft Office programs
Must possess a valid Florida Driver's license
Preferred
Knowledge of general office methods and procedures and customer service practices and procedures
Thorough knowledge of automotive equipment, maintenance and repair
Considerable knowledge of the operation of a wide variety of automotive equipment
Ability to deal tactfully but firmly with customers
Ability to maintain composure in stressful situations
Ability to perform tasks utilizing data processing methods and systems
Ability to express ideas effectively both orally and in writing
Familiar with warranty claim procedures
Ability to review and edit data records and reports for accuracy and relevance
Ability to prepare, maintain, and submit reports
Ability to establish and maintain effective working relationships with fellow employees, City officials and the general public
Benefits
Annual leave
Holiday pay
Personal days
Birthday
Sick leave
Medical
Life and short-term disability insurance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase