Resideo · 1 day ago
Customer Service Associate II
1985 Douglas Drive North, Golden Valley, MN, 55422, US
Full-time
Hybrid
Entry Level
$16.72/hr - $28.47/hr
2+ years expResideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions. They are seeking a Customer Service Associate II to serve as the primary customer contact for assigned accounts, responding to inquiries and ensuring customer needs are met.
Homeland SecuritySecurity
No H1B
Responsibilities
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met
You will respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's
You will assist other customer service associates with administrative duties
You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies
Help Resideo be the customer's top choice by delivering excellent customer care
Build up your business acumen while learning to address customer needs
Be part of the team that is solving complex problems for the customer
Customer invoicing and return order processing
Provide all-encompassing administrative support for assigned portfolio of accounts to ensure all customer needs and expectations are met
Support order processing tasks accurately and efficiently
Support payment deductions from customers with appropriate back-up information to receive a repay for open invoices
Qualification
Required
2+ years of professional experience in a customer-facing or customer support role
Proven interpersonal (verbal & written) communication skills in a professional setting
Preferred
Proficiency with SAP and/or other computer software programs
An ability to learn quickly
The ability to work with urgency while maintaining a high degree of accuracy
The ability to work independently as well as within a team-oriented environment
A commitment to discovering ways to improve service
Benefits
Life and health insurance
Life assistance program
Accidental death and dismemberment insurance
Disability insurance
401k Plan
Vacation & holidays
Medical, Dental, Vision, and 401k participation from Day 1
2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
Company paid holidays each year
Four weeks of parental leave without using vacation time
Employee discounts on company products and other retail/service providers
Company
Resideo
At Resideo, we help you protect what matters most by creating technology and smart solutions that integrate seamlessly into your life.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$600MKey Investors
CD&R LLP
2024-07-09Post Ipo Debt· $600M
2024-06-14Post Ipo Equity
2018-10-29IPO
Leadership Team
Kevin Prush
Vice President, Finance & CFO, ADI Global Distribution
Scott Harkins
Sr. Vice President Global Sales
Recent News
2025-12-05
2025-12-03
2025-12-02
Company data provided by crunchbase