Hewlett Packard Enterprise · 10 hours ago
Program Manager, Customer Success and Selected Global Accounts
Spring, Texas, United States of America
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $275K/yr
7+ years expHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They are seeking a Program Manager to lead Customer Success business development initiatives within Strategic Global Accounts, ensuring practices are embedded into the operating model and extended through partners.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Lead initiatives to increase Customer Lifetime Value (CLV) for select global strategic accounts
Integrate Customer Success practices and value articulation into the SGA operating model, aligned with growth and retention objectives
Operationalize the SGA Customer Success Manager (CSM) role, defining clear requirements, processes, success metrics, and engagement expectations
Drive consistency and scalability across SGA CS execution through documented operating models and best practices
Develop a comprehensive plan and requirements for a Partner-led GreenLake Customer Success model, aligned with existing channel motions
Define partner CS engagement expectations, roles, and success measures, focusing on enablement rather than governance-heavy frameworks
Support alignment between direct and partner-led Customer Success experiences without assuming channel governance ownership
Emphasize channel program design and partner engagement; governance/standards only if explicitly assigned
Spearhead Customer Success practice improvements by leveraging Voice of Sales (VoS) insights and existing BI/reporting sources
Promote VoS participation and feedback quality across geographies, ensuring insights translate into prioritized, actionable improvements
Collaborate with analytics and reporting teams as a consumer and translator of insights, not as an owner of BI platforms or dashboards
Collaborate with marketing, sales, and geo/country Customer Success teams to support account-focused communications and opportunity development (excluding Demand Generation ownership)
Coach and mentor countries to build local business development and Customer Success enablement skills
Influence stakeholders across regions and functions without formal authority to drive adoption of standardized Customer Success practices
Qualification
Required
Advanced expertise in marketing, business development, and customer success strategies
Strong understanding of channel go-to-market models (sell-with, sell-through) and partner program design
Ability to leverage market research, analytics, measurement, ROI, and forecasting to inform decisions and executive insights
Experience linking business development programs and Customer Success initiatives to measurable business outcomes
Strong program management and operating model design capabilities
CRM familiarity (Salesforce required; Certinia a plus)
Strategic planning, solution positioning, and consultative selling skills
Financial and commercial acumen to manage investments and support growth targets
Strong cross-functional leadership, collaboration, and influencing skills
Global and enterprise experience working with senior management and strategic account teams
Excellent written and verbal communication skills with executive presence
Expert level: 7+ years of experience in Customer Success, Business Development, Services, or related roles
Proven experience working with enterprise and/or strategic global accounts
Demonstrated success operating in global, matrixed organizations
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-20
2026-01-16
2026-01-16
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