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Barclays Investment Bank · 15 hours ago

Customer Support Collections Specialist

Corporate Circle 2, Henderson

Full-time

Onsite

New Grad, Entry Level

$47K/yr - $56K/yr

Barclays Investment Bank is seeking a Customer Support Collections Specialist to deliver exceptional customer service and efficient collections. The role involves collaborating with customers to negotiate repayment arrangements on outstanding loans and credit card repayments, while maintaining accurate records and complying with internal processes.

BankingFinancial Services

Responsibilities

Provision of excellent customer service, adherent to Barclays policies and procedures, by responding and resolving customer requests and inquiries effectively

Collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes

Collaboration across functional projects and initiatives to support the broader business operations team

Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance

Communication to customers with outstanding loans and/or credit card payments to negotiate payment arrangements and resolve any financial delinquencies

Maintenance of accurate and up-to-date records of all collection activities, including customer interactions, payment plans and account status updates

To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments

Qualification

Collections experienceCustomer service experienceComputer literacyBanking knowledgeRisk managementVerbal communicationWritten communicationDependable work ethic

Required

Proven experience in collections or customer service

Moderate computer literacy

Strong verbal and written communication skills

Preferred

Knowledge within a banking or credit card role

Ability to be accurate and responsive

Dependable work ethic

Company

Barclays Investment Bank

Barclays Investment Bank offers large corporate clients with strategic advisory, financing, and risk management solutions. It is a sub-organization of Barclays Corporate Banking.

Founded in 1997

London, England, GBR

10001+ employees

https://www.investmentbank.barclays.com

Funding

Current Stage

Late Stage

Leadership Team

Richard Lowe

Managing Director Head of London Industry and Central London

Sean White

Managing Director

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