Gilat DataPath · 23 hours ago
Help Desk Technical Tier II Support (55002)
Bahrain - N/A, GA
Full-time
Onsite
Senior Level
6+ years expDataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. This position supports the U.S. Army Project Manager Tactical Network Global Field Service Representative Support Services program, providing maintenance and support for network communications systems.
Cyber SecurityData VisualizationInformation TechnologyIT Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Candidate must be prepared to live and work in the country of Bahrain
Candidate must be able to work up to 60 hours per week
Must be willing and able to work all shifts
Manage and maintain the WAN/LAN infrastructure
Provide support in the deployment and configuration of comprehensive routing and switching network designs
Monitor the network issues and outages in accordance with directives and guidelines escalating them based on severity levels
Troubleshoot, implement, and provide configuration of network hardware and software
Monitor and maintain, troubleshoot, and identify network devices’ source(s) of problems
Analyze functional problems and determine techniques/requirements feasible for expedited solutions
Apply best practices in compliance with DISA guidelines
Utilize network management tools (e.g., Solarwinds) to monitor, evaluate, and report health statistics of WAN/LAN
Diagnose and troubleshoot to restore technical service
Repair end-user software and hardware problems, including repairing user desktops, laptops, printers, multi-function devices (“all-in-one”), desk phones, and wireless devices (e.g. cell phones, and mobile Wi-Fi devices, etc.)
Solve issues related to network access, network storage, email
Test and image desktops and laptops
Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi network
Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues
Diagnosis, operation, administration, configuration, and maintenance of the Remedy Trouble Ticket system
Update, maintain, and validate known error database
Accountable for administration of Remedy Action Request System solutions
Development, publication, and maintenance of statistical, management, and custom reports
Support Information Assurance by updating and maintaining content, classification, and protection of the organization’s Web sites as well as Access management
Participate in daily and weekly workplace meetings, as required
Abide by all corporate, Government, and local labor laws and regulations
Apply performance standards and quality control standards as directed by Standard Operating Procedures
Abide by all safety and security rules and regulations
Perform other duties related to the job position
Qualification
Required
US Citizenship
US DOD Secret Clearance
A valid current US Passport
Must possess one (1) of the following certifications: CCNA-Security, CySA+, Security+CE, GICSP, GSEC, CND, SSCP
Bachelor's degree in Computer Science
Minimum six (6) years of professional related work experience
Minimum two (2) years of experience in a military environment
Must possess work experience with current best practices in IT standard, principles (Information Technology Infrastructure Library {ITIL}), and security practices
Proficient in IP communications and packet analysis
Detailed knowledge of Central Authentication, Authorization and Accounting via Terminal Access Controller Access Control System (TACACS+)
Must possess detailed knowledge of layer 3 technologies, such as HSRP, EIGRP, and BGP
Must possess detailed knowledge of layer 2 technologies, such as Rapid Spanning-Tree
Knowledge of end-to-end Quality of Service (QoS) and multicast design and implementation
Experience with and knowledge of Generic Routing Encapsulation (GRE), Internet Protocol Security (IPSEC), and Dynamic Multipoint Virtual Private Network (DMVPN) deployments and configurations
Must have detailed knowledge of access control lists and security practices
Knowledge and familiarity with Cisco Internetwork Operating System (IOS) based routers within the ASR 1000, 3900, 3800, and 2800 families; Cisco IOS based switches within the 6500, 4500, and 3750 families
Must possess network troubleshooting skills and knowledge of networks
Technical documentation skills are required
In lieu of a BS degree, must possess an Associate's degree and seven (7) years of recent specialized experience
In lieu of any degree, must possess eleven (11) years of related specialized work experience
Effective interpersonal and communication (written and verbal) skills
Company
Gilat DataPath
DataPath brings over 25 years of specialty communications and cyber security expertise to military, government and commercial customers in remote, austere, or at-risk environments.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-03-09Acquired
2004-09-16Private Equity
2004-09-01Debt Financing
Leadership Team
Nicole Robinson
President
Recent News
2024-05-29
Globe Newswire
2024-05-20
PRNewswire
2024-05-01
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