JPMorganChase · 21 hours ago
Client Operations Manager III
4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US
Full-time
Onsite
Senior Level
$107K/yr - $171K/yr
5+ years expJPMorganChase is one of the oldest financial institutions, providing innovative financial solutions. In this role, you will lead a team in the Client Operations department, focusing on enhancing client experiences and operational excellence.
Asset ManagementBankingFinancial Services
Responsibilities
Oversee the daily operations of the client service center, ensuring efficient transaction processing and prompt resolution of client inquiries and issues
Implement strategic plans to enhance service delivery, utilizing automation technologies and continuous improvement methodologies to optimize operational efficiency
Coordinate with various departments to ensure seamless client onboarding and support across different products and platforms
Apply anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding both the client and the institution from potential financial and reputational damage
Conduct regular team meetings to communicate performance objectives, provide training, and foster a culture of collaboration and innovation
Qualification
Required
Expertise in managing customer service operations, demonstrating proficiency in transaction processing and effective issue resolution, equivalent to 5 or more years of experience
Demonstrated ability to implement strategic plans and process improvements in a client operations environment
Experience in coordinating with multiple departments to ensure seamless client onboarding and support across various products and platforms
Demonstrated ability to manage a team, with experience in setting performance objectives, providing training, and fostering a culture of collaboration and innovation
Strong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and for delivering an excellent customer experience
Preferred
BS/BA degree or equivalent military experience preferred, with experience in a financial services or banking environment
Developing ability to drive continuous improvement initiatives, lead project management efforts, and utilize presentation skills to communicate operational insights
Strong ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
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