Primary Services · 3 hours ago
Collections Representative
Houston, TX
Contract
Onsite
Entry Level
2+ years expPrimary Services is excited to announce the role of Collections Representative for a large, established client in the energy and utilities sector. This position supports a high-volume residential and small-commercial portfolio and plays a critical role in ensuring accurate disconnect, reconnect, and balance-transfer activity.
Human ResourcesStaffing Agency
Responsibilities
Analyze customer accounts to determine service disconnection eligibility in accordance with Texas PUC rules
Execute transactions and set parameters to support automated disconnect processes
Run and analyze reports in SAP-CCS and BW to support disconnect and reconnect monitoring
Review BW reports to identify disconnect and reconnect orders failing to progress to TDSPs
Determine corrective actions for failed reconnect accounts to ensure timely restoration of service
Communicate exception requests to management for situations outside standard policies and procedures
Coordinate with distribution companies to resolve failed or rejected orders
Analyze accounts to determine when balance transfers from inactive to active accounts are required
Review automated disconnect, MVO, and DNP processes to ensure accurate execution
Apply established collection policies and procedures to assigned accounts
Research delinquent accounts to identify root causes when systematic dunning fails
Document failed events to support trend analysis and system issue tracking
Identify and track accounts with failed TDSP transactions
Qualification
Required
Bachelor's degree in business or a related field from an accredited four-year university, or equivalent experience with a high school diploma or GED
Minimum of 2 years of business experience, or 6 months of collections experience combined with SAP/CCS experience
Hands-on experience with SAP-CCS and BW reporting tools
Knowledge of automated disconnect and reconnect processes
Familiarity with Texas PUC rules and regulated utility environments
Experience analyzing aged accounts and transaction failures
Proficiency with Windows-based applications, including spreadsheets, databases, and word processing tools
Ability to perform fundamental math calculations, including percentages
Preferred
Experience in the utility or deregulated energy industry is a plus
Company
Primary Services
Primary Services is a staffing and recruiting company offering direct hire, temp-to-hire position.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Regina Mellinger
President & CEO
Company data provided by crunchbase