Ameriflex · 1 day ago
Product Specialist Representative
United States
Full-time
Remote
Mid Level
$70K/yr - $70K/yrAmeriflex is a company focused on enhancing client success through their Workforce Go product suite. The Product Specialist Representative plays a crucial role in providing support to internal teams, managing product inquiries, and contributing to product management initiatives to improve client experiences.
FinTechHealth CareInformation TechnologyPayments
Responsibilities
Assist internal teams by clearly explaining complex concepts related to product features, functionality, and usage, empowering them to provide an outstanding customer service experience to our clients
Serve as the primary point of contact for escalated product-related inquiries and provide expertise for resolving complex questions. Quickly assess concerns and provide a resolution or develop a plan for resolution
Maintain regular communication with internal teams to assist with product questions, gather insights, and proactively support client requirements
Spearhead early adoption of system enhancements/changes while driving initial user feedback, understanding and validation
Participate in annual and larger-scale product management initiatives to support company objectives in particular as seasonal and legislative demands require
Notice trends and gaps in product understanding within internal teams. Collaborate with the training team by reporting those identified needs to proactively enhance our internal team experience
Achieve annual product certification to enhance efficiency in team support and ultimately promote a better customer experience for Time & Labor, Human Resources & Payroll modules of the UKG Ready platform
Maintain comprehensive case documentation providing clear resolution and ensuring information is understandable and accessible
Engage in special product projects as assigned, adapting to shifting priorities to meet project goals effectively
Qualification
Required
Proficient in Microsoft Office Suite, Google Suite, and skilled in navigating internet-based programs
Familiarity with the UKG Ready platform and JIRA is a plus
Proven ability to gather, analyze, and interpret product-related information to make recommendations and address inquiries
Strong written and verbal communication skills, with the ability to clearly and concisely convey complex product details across different levels within the organization
Effective interpersonal and presentation skills, projecting a professional and positive image while engaging with internal teams and clients
Critical thinking and problem-solving skills, with the ability to shift priorities, manage multiple tasks, and meet deadlines in a fast-paced environment
Resourcefulness in handling various product-related projects, demonstrating a results-driven attitude and ownership of outcomes
Mindfulness to time-sensitive situations with the ability to prioritize and recognize the need to respond to the teams being served
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
401(k) Matching
Flexible Spending Accounts
Health Savings Accounts
Disability & Life Insurance
Employee Assistance Program
LegalShield
ID Shield
Commuter Reimbursement Plan
Tuition Reimbursement
Bonus Pay - This position falls under our "Corporate Bonus Plan" which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment
Wellable membership
Telescope Health (telehealth) through Accresa
Intellect (mental health) application
Employee engagement activities, including voluntary events, raffles, book club, and more!
Company
Ameriflex
Ameriflex is a payment processor for individual CDH accounts, COBRA, Compliance Services, and other notional account programs
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
William C. Short
Executive Chairman
Recent News
2025-12-02
Company data provided by crunchbase