NEOGOV · 17 hours ago
Field Services Coordination Specialist (TRAIN ON DAYS) (AFTERNOON/MIDNIGHT SHIFT)
Michigan, MI
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $59K/yrNEOGOV is a company that operates under the City of Detroit, and they are seeking a Field Services Coordination Specialist. The role involves dispatching field crews for water distribution and wastewater collection systems, handling emergency situations, and generating reports on service requests and repairs.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Dispatch investigation locations to the water distribution and wastewater collection systems such as water and sewer leaks on public or private property, leaks and breaks in water mains, fire hydrants and sewer lines, water in basements, flooded streets
Receive calls from Team Leaders, department units, law enforcement officials, miss-dig and customers
Determine which calls require immediate attention
Notify supervision of all pertinent information including exact locations, scope and nature of reported water systems defects
Generate daily work reports for investigation and repair crews
Receive work order information from investigators and ensure that adequate emergency repair or service has been indicated
Complete daily end of shift reports
Follow security and safety policies and procedures in carrying out work duties
Communicate dispatch activities as required
Ensure no duplication of service requests
Indicate incomplete status of service requests
Review service requests to determine need for follow-up work by additional crews
Perform related work duties as assigned
Qualification
Required
High School Diploma or GED
Knowledge of the repair and maintenance of water distribution and wastewater collection systems including the more common defects
Knowledge of department emergency repair methods and procedures
Knowledge of street locations within the service area
Knowledge of basic Geographic Information Systems
Skill to tactfully deal with customers, department personnel and others
Skill to prepare summary reports regarding the status of field work
Skill to work under pressure with regard to time and conflicting demands
Skill to use DWSD basic technology
Ability to communicate frequently with team members and other units across the Department about process, equipment or potential problems
Ability to recognize emergency repair situations and initiate appropriate response
Ability to pay attention to detail
Ability to work independently with minimal supervision
Ability to communicate effectively, both verbally and in writing
Ability to understand and follow verbal and written instructions
Ability to establish and maintain effective working relationships with others
Ability to develop proficiency in unit specific operations and software
Ability to direct team activities or to work as a team member
Benefits
Medical - Eligible for hospital, surgical, and prescription drug benefits.
Dental
Vision
Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
Sick Leave
Vacation
Holidays
Funeral leave
Family and Medical Leave
Jury duty
Military duty leave
Unpaid personal leave
City Employees Retirement System
ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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