Assurant · 7 hours ago
Client Support Specialist
United States
Full-time
Remote
Mid Level
$19.08/hr - $30.53/hr
3+ years expAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Client Support Specialist will provide direct contact with customers and service partners to reduce and resolve service delays while building positive relationships and ensuring efficient resolutions.
Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance
Responsibilities
Responsible for customer escalations and/or servicer inquiries through phone calls, emails, or webforms and complete incident management by investigating, troubleshooting, and resolving concerns through interactions with customers and service providers
Support the claims process for repairs of home appliances, consumer electronics, plumbing, HVAC, & electrical systems
Make repair and/or settlement decisions using appropriate steps to qualify and quantify the resolution from a cost saving and customer experience perspective within approved limits
Utilize approved vendors to procure parts for service providers or customers to complete repairs
Complete audits and validate incoming provider claims, settlements, service denials, and reimbursements to ensure accuracy and cost effectiveness before processing and providing payments while updating multiple channels with decision information
Enforce independent servicer agreements and adhere to multi-client contract terms and conditions when making decisions
Manage multiple issues/cases at one time simultaneously based on workload
Analyze and act on the best possible outcome based on potential risk for an amicable resolution
Required to log and track issues in multiple tracking systems for the purpose of generating reports and employee accountability
Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution
Responsible for drafting written correspondence to customers and service providers or in response to customer questions or escalations
May identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective
Qualification
Required
3 + years in Direct Customer Service to include escalation experience and/or Business to Business or Vendor Customer Service
2 + years in experience in composing responses to external contacts
Preferred
Associate degree in Business or equivalent
3+ year in Vendor Management
3+ years' experience within Connected Living
Strong understanding of client contracts, operations, company products & services
Company
Assurant
Assurant provides protection products and related services to safeguard companies against risks.
10001+ employees
H1B Sponsorship
Assurant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (24)
2022 (34)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$469.1M2025-08-18Post Ipo Debt· $296M
2023-02-28Post Ipo Debt· $173.1M
2004-02-05IPO
Leadership Team
Keith Demmings
President and Chief Executive Officer
Ricardo Fiuza
President & CEO - Latin America
Recent News
2026-01-19
2026-01-19
Company data provided by crunchbase