QXO · 17 hours ago
Human Resources Specialist
Coppell, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expQXO is a company dedicated to providing HR support and services, and they are seeking a Human Resources Specialist to serve as the first point of contact for employee and manager HR requests. This role involves delivering Tier 1 case-based support throughout the employee lifecycle, resolving inquiries, and guiding leaders and employees to the appropriate processes and tools.
Building MaterialBusiness IntelligenceLogisticsSupply Chain ManagementWholesale
Responsibilities
Serve as the primary Tier 1 contact for HR support through the HR case management system and approved channels (portal, phone, email, and messaging as applicable)
Resolve standard requests related to HR policies, benefits navigation, leave intake and routing, pay, timekeeping, and employee data
Apply approved scripts, workflows, and decision trees to ensure consistent guidance and case outcomes
Document cases with complete notes, disposition codes, and audit ready attachments, ensuring accurate categorization for reporting and trend analysis
Escalate cases that are sensitive, complex, or high risk using defined criteria and warm handoffs to the correct partner group (HRBP, Employee Relations, Payroll, Leave, Total Rewards, Legal)
Execute defined employee lifecycle transactions using standard operating procedures, including job changes, transfers, promotions, data changes, leaves, and separations, including coordinating required approvals and documentation
Enter, validate, and audit employee data in the HRIS to ensure accuracy, completeness, and compliance
Support employment verifications and personnel record requests in accordance with company policy and applicable requirements
Maintain transaction quality through checklists and controls, escalating recurring errors or upstream process gaps
Provide Tier 1 support for timekeeping questions and exceptions, including educating employees and managers on correct punches, transfers, and schedules, and partnering with Payroll and Time teams to resolve issues
Support leave intake and routing for FMLA, ADA, and disability related processes, directing employees to the appropriate leave administrator or internal owner while maintaining privacy and documentation standards
Explain benefit plan navigation, enrollment steps, and life event changes, directing employees to approved resources and vendor partners as needed
Identify patterns in pay, time, or leave issues, and escalate systemic defects to functional owners with clear examples and impact
Communicate and reinforce HR policies consistently using approved language, and escalate when interpretation or exceptions are required
Recognize potential compliance or employee relations risks and escalate promptly following defined thresholds
Maintain confidentiality and handle employee data consistent with company standards and regulatory expectations
Contribute to and maintain knowledge articles, templates, and standard responses to reduce repeat contacts and improve self service
Tag cases accurately and surface trends, contact drivers, and opportunities for automation, workflow improvements, and policy clarification
Participate in quality reviews and coaching to improve first contact resolution, cycle time, and customer experience
Support the evolution of digital Tier 0, including testing knowledge content, validating intent categories, and identifying candidates for automation
Qualification
Required
2+ years in HR operations, shared services, HR administration, payroll, timekeeping, or benefits support in a high volume environment
Experience working in a case management platform and HRIS, strong documentation discipline
Working knowledge of HR policies and common employee lifecycle processes
Comfort operating with decision trees, scripts, service catalogs, and escalation criteria
Strong customer service, judgment, and confidentiality
Preferred
Bilingual English and Spanish or French Canadian is a plus
UKG experience, especially timekeeping or scheduling
Experience supporting a frontline, multi state workforce and managing high volume seasonal demand
Experience contributing to knowledge bases or self service portals
Company
QXO
QXO is a technology solutions company that offers programming and technical support for the manufacturing and distribution sectors.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$15.75BKey Investors
Affinity PartnersJacobs Private Equity
2026-01-16Post Ipo Equity· $753.16M
2026-01-05Post Ipo Equity· $3B
2025-06-25Post Ipo Equity· $2B
Leadership Team
Brad Jacobs
Chairman and CEO
Mark Manduca
Chief Investment Officer
Recent News
2026-01-16
Digital Commerce 360
2026-01-16
Company data provided by crunchbase