Suburban Propane · 2 hours ago
Customer Service Representative
Chambersburg, PA
Full-time
Onsite
Mid Level
3+ years expSuburban Propane is a nationwide distributor of propane and related products, and they are seeking a Customer Service Representative to support excellent customer service and retention. The role involves handling inbound and outbound calls, managing customer accounts, and coordinating with various teams to ensure operational efficiency.
EnergyFuelRenewable Energy
Responsibilities
Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
Provide high levels of customer account management by properly setting up and maintaining account information and data
Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing
Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies
May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs
Qualification
Required
Minimum of 3 years of experience in a customer service role
Minimum of a High School diploma or GED preferred
Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
Ability to multi-task and prioritize assignments in a team environment
Benefits
Medical, dental, and vision (eligibility after just 30 days of employment)
Paid time off that increases with tenure
A 401(k) with company match and immediate vesting
A new employee training program and many opportunities for continued learning and career development
Disability and life insurance
Employee recognition program
Generous tuition assistance program
Propane discounts
Company
Suburban Propane
Suburban Propane is a Natural gas distribution company.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$858.1M2025-12-08Post Ipo Debt· $350M
2025-08-07Post Ipo Equity· $8.1M
2024-03-18Post Ipo Debt· $500M
Leadership Team
M
Mark Anton
Founder and President
Recent News
2026-01-22
Company data provided by crunchbase