Interplastic Corporation · 21 hours ago
Customer Service Representative III Onsite
St. Paul, MN, US
Full-time
Onsite
Senior Level
5+ years expInterplastic Corporation is a supplier to the composites industry, committed to providing rewarding career opportunities. They are seeking a Customer Service Representative III to serve as the primary point of contact for key customers, handling inquiries and managing orders with professionalism and efficiency.
ChemicalIndustrialManufacturing
Responsibilities
Serve as the primary point of contact for key customers, handling inquiries, complaints, and order management with professionalism and efficiency
Process and manage customer orders, ensuring accuracy and timely fulfillment
Coordinate with production, shipping, and sales teams to resolve order delays, product availability issues, and special requests
Maintain detailed customer records, including order history, communications, and special requirements, using the company’s CRM and ERP systems
Provide training and guidance to junior customer service representatives
Assist in developing and implementing customer service policies, procedures, and best practices
Analyze customer feedback and provide insights to improve products and services
Generate and analyze reports related to customer orders, service performance, and operational efficiency
Qualification
Required
Associates degree or equivalent experience in a related field
5+ years of customer service experience, preferably in a manufacturing or industrial environment
High level of Customer Service acumen and business acumen
Excellent verbal and written communication skills
Ability to maintain a high level of accuracy in detail
Must be highly organized and excel in time management
Intermediate proficiency with MS Word, Excel and Outlook
Experience with Salesforce and Oracle, or other enterprise resource planning (ERP) systems
Able to work in a team and independently
Benefits
Dental
Vision
Generous PTO
401(k)with company match
And more.
Company
Interplastic Corporation
Interplastic Corporation is a chemical manufacturing company that produces and distributes unsaturated polyester for polymer industries.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-07-25
Company data provided by crunchbase