Nordson Industrial Coating Systems · 2 days ago
Strategic Account Support Engineer
United States
Full-time
Remote
Mid, Senior Level
4+ years expNordson Electronics Solutions, a global leader in assembly and advanced packaging stage solutions, is seeking an experienced Strategic Account Support Engineer. This role involves supporting pre-sales and post-sales activities for top customers, including installation, servicing, and repair of complex equipment, while acting as the primary liaison between customers and the factory.
Machinery
Responsibilities
Focused on Top Strategic customers to deliver a best-in-class after-sale service experience
Responsible for performing on-site installation, servicing and repair of complex equipment and systems
Checks out and approves operational quality of system equipment
Instructs customers in the operation and maintenance of the system
Assigned to specific customer accounts as the primary liaison between the customer and the factory engineering
Self-directed, requiring minimal direct supervision
Devises new approaches to problems encountered
Participates in customers’ various equipment improvements teams, ramp teams, equipment down escalation meetings, safety meetings, management reviews, bill of material audits and other focused meetings
Provide and coordinate support for technical issues, transfer knowledge to customer, primary contact for on-site escalations
Support improvement of equipment and applications development at Strategic Account to meet customer process requirements
Support equipment installation, service, and repair, modify, and optimize of equipment (hardware and software) to minimize down time and maximize utilization
Serves as company liaison coordinating all training materials and manuals are available and meet agreed upon requirements
Coordinate specific strategic customer application and service requirements and implementations with global Nordson customer team as needed
Drive application success and technical solutions on existing and new applications
Coordinate activities and information with Sales as a participant in the Customer Team
Other duties may be assigned as required
Qualification
Required
Requires a BS degree or equivalent experience plus 4 – 7 years of experience or equivalent relevant experience
Company
Nordson Industrial Coating Systems
Manufacturers rely on our equipment for the precise application and curing of powder coatings, liquid paint, ambient temperature adhesives and sealants, and food and beverage container production.
5001-10000 employees
H1B Sponsorship
Nordson Industrial Coating Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase