Randstad Digital Americas · 4 hours ago
Project/Program Manager
San Antonio, TX
Contract
Onsite
Mid Level
$54/hr - $58/hrRandstad Digital Americas is seeking a creative and detail-oriented Project Manager passionate about delivering exceptional user experiences through compelling digital content. The role involves managing multiple projects, collaborating with cross-functional teams, and enhancing user engagement through effective content and design recommendations.
Information Technology & Services
Responsibilities
Partner with the Senior Project Manager to lead the enhancement of the top 20 call-driving message templates, focusing on improving clarity, user experience, and call-to-action effectiveness through content and design
Oversee the transformation of online document notifications, providing UX and content expertise to incorporate personalized and actionable content that drives member engagement
Contribute to comprehensive member journey mappings by providing UX and content-focused analysis and recommendations for messaging touchpoints, identifying opportunities for template enhancement or obsolescence
Collaborate with product teammates and content experts to inform and update digital messaging and document standards, with a strong emphasis on UX and content best practices
Assist in measuring and reporting on key performance indicators related to UX and content effectiveness, such as message comprehension, user satisfaction with content, and the impact of personalized elements, in partnership with product teammates
Qualification
Required
Strong passion for delivering exceptional user experiences through compelling digital content
Solid understanding of how UX principles and well-crafted content drive member engagement and satisfaction
Experience in the financial services or a related highly regulated industry
Ability to collaborate effectively with cross-functional teams, including marketing, product, design, and engineering
Adept at translating complex user needs into clear, actionable content and design recommendations
Comfortable communicating progress and challenges to stakeholders
Experience managing multiple projects and orchestrating results to achieve a broad program goal
Ability to plan and implement schedules and monitor programs from inception through delivery
Experience defining and reporting program roadmap, status, development issues, and success metrics
Ability to identify and monitor areas of risk
Continuous seeking of opportunities to improve cost, performance, and schedule
Experience building and managing budgets
Facilitates communication and coordination among projects
Manages stakeholder engagement and satisfaction
Maintains awareness of trends, business conditions, and internal processes impacting component projects or overall program
Utilization of Figma and Box to develop and refine message templates, create user journey visualizations, and collaborate with designers and content strategists
Experience using Jira Workflow Management (JWM) to update task statuses and monitor progress on UX/content-related deliverables
Experience working with CMS team to manage content within templates and ensure approved copy is integrated correctly
Preferred
Portfolio showcasing UX and digital content work for messaging or similar digital communications
Familiarity with analytics tools for analyzing user interaction with content and informing improvements
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase