AKASA · 1 day ago
Associate Director, Customer Engagement
NYC
Full-time
Hybrid
Lead/Staff, Director/Executive
$140K/yr - $175K/yr
8+ years expAKASA is a leading provider of generative AI solutions for the healthcare revenue cycle, aiming to enhance patient care through innovative technology. The Associate Director of Customer Engagement will lead cross-functional projects to implement products for customers and maintain relationships post-implementation, focusing on delivering ROI and product health.
Computer Software
Responsibilities
Lead implementation teams (pods) to drive the deployment of products for customers, picking up at the point of contract signature
Manage 6 - 8 active and mature projects concurrently, depending on complexity
Execute and complete project plans, identify and monitor issues, track risks and dependencies and ensure project plans are up to date at all times. Track and remove barriers to progress
Track progress and prepare status reports on a regular basis to the client, internal project team, and other stakeholders
Demonstrate flexibility and creative problem-solving to deliver to clients
Coordinate customer communications, prepare for external and internal project meetings
Run data using internal dashboarding to support project updates, particularly post implementation to show ROI and ongoing product health
Occasional travel as needed
Qualification
Required
Bachelor's Degree and/or relevant experience
8+ years of experience leading software development projects. Ideal candidates have experience at scrappy, fast-moving startups as well as more established companies operating at scale
Expertise in technical implementations
Must have client-facing experience in an enterprise software and professional services or consulting environment
Project management experience that includes managing cross-functional teams, designing and executing timelines, and managing individuals across multiple project simultaneously
Strong written and verbal communication skills
Ability to identify options and suggest solutions to solve problems
Excellent organizational skills and the ability to conscientiously manage and follow up on multiple concurrent workstreams on tight deadlines
Proficiency with technical concepts and an ability to learn technical concepts quickly
Experience with JIRA, Confluence, and other project management tools
Preferred
Healthcare experience preferred
PMP Certification is a plus
Benefits
Flexible paid time off (PTO)
Expansive coverage for health, dental, and vision
Employer contribution to Health Savings Accounts (HSA)
Generous parental leave policy
Full employee coverage for life insurance
Home office stipend
Cell phone/internet reimbursement
Company-paid holidays
401(K) plan
Company
AKASA
Healthcare revenue cycle teams are strained. Volumes are rising, margins are constricting, and hiring and retaining enough staff is impossible.
51-200 employees
H1B Sponsorship
AKASA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (5)
2023 (1)
2022 (8)
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Malinka Walaliyadde
CEO and Cofounder
Varun Ganapathi
Chief Technology Officer
Recent News
Business Standard (India)
2024-03-21
2024-03-20
Times of India
2024-02-21
Company data provided by crunchbase