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bet365 · 18 hours ago

Customer Research Analyst

Denver, CO

Full-time

Hybrid

Mid Level

$70K/yr - $90K/yr

bet365 is one of the world's leading online gambling companies, revolutionizing the industry since 2000. As a Customer Research Analyst, you will support the North American research team by championing the voice of the customer and utilizing a range of research methodologies to generate insights that enhance customer experience.

GamblingLeisure

Responsibilities

Leading longitudinal tracking studies, including CSAT and brand tracking, to identify trends and develop compelling narratives

Utilizing quantitative and qualitative research methodologies to gather actionable insights and influence stakeholders effectively

Managing ad-hoc research projects from initial scoping and analysis through to reporting, serving a diverse range of internal stakeholders

Presenting research findings clearly and relevantly to various audiences, employing strong data storytelling techniques

Collaborating effectively with the UX research team to ensure a holistic approach to customer understanding

Acting as the voice of the customer, championing customer-centric decision-making across the business

Supporting the ongoing development and growth of the research team

Qualification

Online betting experienceResearch methodologiesData storytellingMicrosoft ExcelData analysisCommunicationAttention to detailSelf-motivated

Required

Experience within the online betting or gambling industry

Familiarity with conducting various research methodologies, such as surveys, focus groups, and interviews

Proven experience in running brand tracking studies, customer lifecycle programs, NPS, CSAT, and similar initiatives

Demonstrated ability in data storytelling, transforming information into compelling, insight-driven narratives

Proficiency in Microsoft Excel is essential, with knowledge of Q, R, or Python

Strong attention to detail and confidence in working with large datasets

Excellent communication skills, both verbal and written

Self-motivated and capable of working effectively both independently and as part of a team

Benefits

This position is eligible for inclusion in the Company’s hybrid working from home policy.

Company

bet365

Glassdoor3.6

Bet365 is an online gambling company that offers comprehensive in-play services for its clients.

Founded in 2001

Stoke-on-trent, Stoke-on-Trent, GBR

5001-10000 employees

http://www.bet365.com

Funding

Current Stage

Late Stage

Leadership Team

Stefano Nova

Chief Executive Officer - Marketing Malta

Recent News

PR Newswire UK

Newsweek and BrandSpark Most Trusted® Awards Announce the 4th Annual Most Trusted Brands in the UK for 2026

2026-01-23

Financial IT

TrueLayer Partners With bet365

2026-01-19

Morningstar.com

Hacksaw Gaming and bet365 Celebrate New Expansion in Pennsylvania

2026-01-11

Company data provided by crunchbase