KMG Hotels · 9 hours ago
Front Desk Agent PM
Leawood, KS
Full-time
Onsite
New Grad, Entry Level
$16/hr - $17/hrKMG Hotels is a premier lodging company committed to growth and excellence in hospitality. They are seeking a Front Desk Agent PM to manage guest check-ins and provide exceptional customer service while handling guest inquiries and complaints.
HospitalityHotelLeisure
Responsibilities
Check in customers using computer programs and equipment and provide guests with directions to their room
Inform customers of all on-site amenities and any relevant information that is needed to use them
Handle and resolve guest complaints
Invoice and bill guests for their stay and services used
Communicate with guests to better understand their individual needs to provide them with the best service possible
Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day’s schedule
Jump into other ad-hoc duties when your colleagues need your help
Qualification
Required
A minimum of a high school diploma is often a requirement as a Hotel Front Desk Clerk, but some hiring managers may prefer a bachelor's degree
Relevant industries include sales, customer service and computers
Basic knowledge of computers is required as a Hotel Front Desk Clerk
Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk
Customer service skills are a requirement as a Hotel Front Desk Clerk
The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role
Preferred
Some hiring managers may prefer a bachelor's degree
Benefits
Uniform
Great room discount
Superb training
Company
KMG Hotels
KMG Hotels is a hotel management company that operates hotels and represents various franchises.
Founded in 2000
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase