F&G · 20 hours ago
Director, Enterprise Process Improvement
United States
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expFidelity & Guaranty Life Insurance Company (F&G) is a national leader in providing annuity and life insurance products. The Director, Enterprise Process Improvement is responsible for driving operational process improvement engagements across the organization, partnering with leadership to optimize processes and eliminate waste.
Financial ServicesInsurance
Responsibilities
Develop and execute an enterprise-wide process improvement strategy
Develop, implement, and monitor KPI’s to track team performance, company efficiency and report benefit realization
Drive a culture of continuous improvement by developing enterprise-wide toolsets, create strong organizational relationships, and delivering on process improvement engagements
Advise executive leadership on operational efficiency opportunities
Prioritize engagements that maximize organizational value through an effective enterprise governance process
Drive best practices across team through leadership and coaching, stakeholder education, and project guidance
Design and implement future-state processes using innovative problem solving stragites, applying qualitative and quantiative measures to reduce waste, minimizing handoffs, and improving quality
Analyze organization business needs, working with SME's and users to discuss solutions and develop a plan
Identify and evaluate automation opportunities leveraging RPA, AI, and emerging technologies
Qualification
Required
Bachelor's degree or equivalent experience required
10+ years' experience in business strategy or process improvement projects
5+ years' experience leading high performing teams
Practical application of Lean/Six Sigma and/or TQM process evaluation
Proven track record of personally executing complex process improvement initiatives while developing others
Certification in either Lean or Six Sigma
Ability to prioritize work and delegate effectively while maintaining accountability for both personal and team deliverables
Demonstrated success influencing cultural change
Ability to overcome resistance to change (create win-win situations), and get work done through others to effect positive change and to generate sustainable improvements
Proven project management and facilitation skills with ability to lead by example
Strong interpersonal skills and ability to mentor and develop others
Exceptional time management skills to balance hands-on project work with leadership responsibilities
Strong verbal and written communication skills with ability to influence at all levels
Analytical and conceptual thinker; flexible approach; discretionary effort; organizational commitment; customer service orientation; innovation; and focus on teamwork
Ability to translate large amounts of data into useful information and actionable items
Advanced with Microsoft Office Suite, including PowerPoint, Visio, Word, Excel, Project and SharePoint
Preferred
Agile certification a plus
Benefits
Employee-centric flexible environment
In-office, hybrid and remote work arrangements
Reasonable accommodations for applicants and candidates with disabilities
Company
F&G
Established in 1959, F&G is headquartered in Des Moines, Iowa, and offers unique life insurance and annuity solutions to meet individual financial security needs through a national network of financial professionals.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.27BKey Investors
Fidelity National Financial
2025-01-06Post Ipo Debt· $375M
2024-10-01Post Ipo Debt· $500M
2024-05-20Post Ipo Debt· $550M
Leadership Team
John Phelps
EVP, Head of Owned Distribution
Recent News
Company data provided by crunchbase