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ResultsCX · 15 hours ago

Bilingual Customer Service Healthcare Representative - Statewide in Texas

United States

Full-time

Remote

New Grad, Entry Level

$13/hr - $13/hr

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies, seeking Bilingual Customer Service Healthcare Representatives in Texas. The role involves assisting customers with healthcare inquiries, including insurance plan reviews, appointment scheduling, and finding primary care physicians, while handling both inbound and outbound calls.

Customer ServiceOutsourcingRetailService Industry

Responsibilities

Help customers with a wide range of healthcare related inquiries

Handle detailed reviews and change requests on member insurance plans

Assist members with healthcare screening or appointment scheduling

Help members find a primary care physician in their network

Handle both inbound calls and outbound campaigns to inform customers about changes that may affect them

Qualification

Fluent in EnglishSpanish/advanced technical proficiencyTyping skillsCustomer service skillsCommunication skills

Required

High school diploma or GED required

Fluent in both English and Spanish

Ability to type 25 words per minute

Intermediate/advanced technical proficiency

Open availability between 7am-2am EST 7 days a week

To reside in Texas

A PC or laptop running Windows 10 operating system (NO Mac, Chromebook, Tablet or Smartphone)

High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps

Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)

2 dedicated computer monitors minimum 13 inches or larger

A VoIP USB Headset with microphone and a Web Cam for Training

Dedicated workspace in your home that is free of background noise and distractions

Additional equipment specifications will be tested during the interview process

Company

ResultsCX

Glassdoor3.3

ResultsCX is a provider of customer experience management services.

Founded in 1990

Fort Lauderdale, Florida, USA

10001+ employees

https://resultscx.com

Funding

Current Stage

Late Stage

Total Funding

$22.87M

Key Investors

Riveria Investment Group

2022-09-14Private Equity· $22.87M

2021-10-04Acquired

2011-01-01Private Equity

Leadership Team

Rajesh Subramaniam

MD & CEO

Recent News

Business Wire

AI Transforming Contact Centers into Growth Engines

2025-10-31

Business Wire

ResultsCX Named 'Major Contender' in Everest Group's Customer Experience Management Services PEAK Matrix® Assessment 2025, Americas

2025-10-17

Morningstar.com

ResultsCX Wins Gold in 2025 Brandon Hall Excellence Awards for Successful Implementation of ERIN

2025-09-23

Company data provided by crunchbase