Hone Health · 17 hours ago
Team Manager
United States
Full-time
Remote
Mid, Senior Level
$56K/yr - $96K/yrHone is an online medical clinic focused on transforming healthcare and enhancing longevity. The Team Manager will lead a team of Patient Advocates, driving performance and influencing process improvements to deliver exceptional patient experiences.
EnergyWellness
Responsibilities
Lead and support a team of Patient Advocates through performance management, coaching, QA, and ongoing development
Set clear expectations and use data to guide feedback, improve performance, and drive results
Coach underperformers and develop high-potential team members into future leaders
Partner cross-functionally to represent the voice of the Patient Advocacy team
Identify and escalate systemic issues with proposed solutions to improve workflows and tools
Deliver direct, empathetic, and effective performance conversations
Analyze trends to proactively address inefficiencies and refine processes
Help shape policies, SOPs, and operational strategies across the team
Manage and resolve patient escalations in a timely, effective manner
Collaborate with other Team Managers to ensure consistency and elevate standards
Take ownership of your team’s performance and engagement with minimal oversight
Qualification
Required
Experience in a Patient Advocacy, Support, or adjacent operational role (current or prior)
Demonstrated leadership, mentorship, or project management experience
Strong grasp of key support metrics (e.g., ticket solves, QA, CSAT, handle time)
Excellent communication skills—both written and verbal
Strong decision-making, time management, and organizational skills
Track record of accountability and results-driven problem-solving
Passion for patient care, service excellence, and team growth
Preferred
Previous experience managing a team or leading in a fast-paced environment
Experience working cross-functionally or on strategic initiatives
Familiarity with Zendesk, healthcare EMR, or similar tools
Interest in pursuing broader leadership roles in the future
Benefits
A remote-first work environment
Competitive compensation and equity options
Health, dental, and vision insurance coverage
Short-term disability and basic life coverage
Flexible Spending Accounts (FSAs)
Lifestyle Spending Accounts (LSAs)
We follow federal holidays and have uncapped time off
Budget for the technology tools you need (laptop, monitor, and/or special software)
A focus on company-sponsored activities to foster engagement (both virtual and in-person)
Waived membership fees for any Hone team members utilizing Hone products
Company
Hone Health
Hone Health is on a mission to help everyone live in a world where age is not a limit.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Saad Alam
Founder & CEO at Hone
Alba Mertira
Co-Founder and CMO
Recent News
2022-05-26
Company data provided by crunchbase