Bobcat of the Rockies · 1 day ago
Service Manager
Henderson, CO
Full-time
Onsite
Mid, Senior Level
$70K/yr - $100K/yr
3+ years expBobcat of the Rockies is a full-service Bobcat dealership, continuously evolving to meet the needs of its customers. They are seeking a skilled Service Manager to oversee daily operations of the service department, ensuring exceptional customer service and maximizing efficiency and profitability.
AutomotiveIndustrialSales
Responsibilities
Handle the daily operation of the Service Department
Delegate and direct service tasks, monitor the progress of current repairs, and manage service team members to ensure the team’s objectives and service goals are met
Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customer business
Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians
Conduct regular (not less than monthly) meetings to compare performance with standards and goals; conduct annual performance reviews
Implement competitive compensation and incentive programs for all service job functions
Maintain management’s guidelines on shop efficiency and gross profit
Provide quality service in a timely manner for both customer and company equipment that results in an efficient, profitable, and organized department
Determine repair methodologies and job flows to improve the effectiveness, the efficiency, and customer happiness
Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work
Responsible for all warranty service to insure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement from vendors
Review, process, and understand regularly scheduled reports and dashboards that affect service profitability, to include work-in-process, warranty aging, service dashboard, etc
Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping
Occasionally assisting with loading and unloading equipment – please note that the customer should always be the primary individual loading, unloading, and securing equipment for insurance and liability purposes
Always operate in and maintain a safe work environment; obey safety rules and wear required safety PPE
Align with all governmental rules and regulations (OHSA, EPA)
Additional duties as assigned
Qualification
Required
Positive outlook and excellent communication
High school diploma or equivalent required
Strong organizational and communication skills
Excel in a high volume fast paced environment
Good computer and systems knowledge
A team orientation with a strong sense of commitment to the customer and service team
Personable, problem solver, a leader, ethical, intelligent and able to function calmly in stressful situations
Ability to develop and maintain relationships with customers, suppliers, other department personnel, peers and management
Must be able to pass a drug screen
Preferred
3-5 years management experience preferred
Experience with construction or ag equipment preferred
Prior experience as a field or service technician preferred
Valid driver's license in good standing is preferred
Benefits
Health, Vision, and Dental Insurance
Boot and Safety Glasses Reimbursement
Christmas Savings Program
Paid Vacation and Flex Time
Matching 401K Plan
Profit Sharing and Bonus Program
Short and Long-term Disability
Company Paid Life Insurance
Critical Care and Accident Insurance
Employee Assistance Program
Paid Training
Many opportunities for advancement (We prefer to promote from within)
Family friendly company
Company
Bobcat of the Rockies
Bobcat of the Rockies engages in dealership of bobcat sales, service, rental & parts.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase