Filevine · 10 hours ago
Senior Quality Assurance Analyst
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $140K/yrFilevine is forging the future of legal work with cloud-based workflow tools. This role is responsible for driving quality initiatives across AI driven telephony workflows, mentoring QA team members, and partnering closely with Product and Engineering to ensure reliable, compliant, and scalable software releases.
Artificial Intelligence (AI)Document ManagementLegal TechProject ManagementSaaSSoftware
Responsibilities
Lead quality efforts for complex features including AI powered call routing, inbound and outbound calling, and third party telephony integrations
Design and execute comprehensive test strategies covering end-to-end workflows, integrations, and event driven systems
Validate inbound call capture, recording, transcription, summarization, and downstream event notifications
Test phone registration workflows, including business registration, A2P compliance, and SHAKEN/STIR related processesEnsure accuracy and reliability of AI generated conversations, call summaries, and data capture across varied scenarios
Validate management applications used to configure call flows, routing logic, permissions, and reporting
Identify edge cases related to dropped calls, transcription errors, AI confidence thresholds, and third party provider failures
Contribute to and maintain QA documentation, standards, and the organizational knowledge base
Partner with Product and Engineering to influence requirements, design decisions, and release readiness
Drive continuous improvement by identifying gaps in processes, tooling, and test coverage
Qualification
Required
Advanced expertise in manual testing methodologies and test case design for complex systems
Strong experience testing APIs, webhooks, and third party integrations
Solid understanding of telephony concepts such as call flows, call routing, IVR behavior, and voicemail
Experience validating AI or ML assisted features, including non deterministic outputs and regression risks
Ability to assess transcription accuracy, conversational intent recognition, and AI response quality
Experience testing event driven architectures and downstream data delivery
Familiarity with compliance driven workflows, auditability, and data traceability
Strong analytical and problem solving skills with attention to detail
Excellent written and verbal communication skills, including clear defect documentation
Ability to influence development teams and advocate effectively for quality initiatives
Benefits
Medical, Dental, & Vision Insurance (for full-time employees)
Maternity & paternity leave (for full-time employees)
Short & long-term disability
Opportunity to learn from a dedicated leadership team
Centrally located open office building in Sugar House (onsite employees)
Top-of-the-line company swag
Company
Filevine
Filevine provides a legal operating platform integrating AI for case, document, and lead management.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$636.08MKey Investors
Insight PartnersStepStone GroupSignal Peak Ventures
2025-09-23Series E· $260M
2024-06-01Series Unknown· $150M
2022-04-14Series D· $108M
Leadership Team
Nathan Morris
Co-Founder and Chief Culture Officer
Jonathan Ord
Board Member
Recent News
Business Insider
2026-01-23
2026-01-15
Company data provided by crunchbase