National Association of Community Health Centers (NACHC) · 20 hours ago
Director of Development, Operations
Bethesda, MD
Full-time
Hybrid
Director/Executive
$137K/yr - $178K/yr
7+ years expNational Association of Community Health Centers (NACHC) is dedicated to improving the health and well-being of communities nationwide. They are seeking a Director of Development Operations responsible for managing and optimizing systems and data for effective fundraising across the organization.
AssociationHealth CareMedical
Responsibilities
Own and administer the development CRM, including all integrations, data hygiene, permissions, and user governance
Collect, centralize, organize, and manage all developmentrelated data, including CRM data, spreadsheets, and auxiliary data sources
Establish and enforce data standards, definitions, and governance protocols across the Development team
Serve as the primary liaison with IT, Finance, and external vendors related to development systems
Design, produce, and maintain regular development reports, dashboards, and analytics for the CDO, EVP/CEO, and senior leadership
Maintain fundraising and sales pipelines across all revenue types, ensuring consistent stage definitions, probability weighting, and forecasting discipline
Produce productivity and performance reports for Development staff, including activity tracking, pipeline movement, and conversion metrics
Ensure proper standard operating procedures (SOPs) are established, maintained, and followed for donor stewardship, including acknowledgments, reporting, renewals, and ongoing engagement across all donor and funding types
Develop, document, and ensure adherence to standard operating procedures for major funding processes, including prospect pipeline: qualification, cultivation, solicitation, stewardship, and reporting
Enable scale and accountability across all forms of governmental funding, philanthropy, corporate sponsorships, and earned revenue activities
Identify operational gaps and recommend process improvements to increase efficiency, transparency, and fundraising effectiveness
Ensure all eventgenerated leads, including hosted leadership meetings (T2Ts), are entered into the CRM and assigned appropriately
Ensure followup tasks for all T2Ts are scheduled with the appropriate staff within two (2) business days of the event
Collaborate with Partnerships Team to manage event pipeline/follow up
Monitor followup completion and escalate issues as needed to ensure timely engagement
Qualification
Required
Bachelor's degree required
7-10 years of progressive experience in development operations, fundraising operations, or revenue operations
Demonstrated expertise with CRM systems (e.g., Salesforce, Raiser's Edge, or similar)
Strong analytical skills with experience producing executive-level dashboards and forecasts
Proven ability to build SOPs and enforce operational discipline across teams
Exceptional attention to detail, project management, and cross-functional communication skills
Prior experience managing direct reports and teams
Use of Generative AI for effectiveness and efficiency
Experience using project management tools (e.g. Asana)
Preferred
advanced degree preferred
Benefits
Competitive compensation
Comprehensive benefits
Opportunities for growth
Company
National Association of Community Health Centers (NACHC)
As a leading national healthcare advocacy organization, the National Association of Community Health Centers (NACHC) supports Community Health Centers and the expansion of quality and cost-effective healthcare for the medically underserved and uninsured.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kyu Rhee, MD, MPP
Chief Executive Officer
Merrill Warschoff Press
Senior Vice President, Partnership, Development and Innovation
Recent News
2025-10-28
Pasadena Star News
2025-10-25
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