Ophthalmic Consultants of Boston · 16 hours ago
Central Scheduling Supervisor
Plymouth, MA
Full-time
Onsite
Senior Level
5+ years expOphthalmic Consultants of Boston (OCB) is seeking an experienced Central Scheduling Supervisor to lead their high-volume, multi-location scheduling center. This role involves overseeing a large team, improving workflows, optimizing scheduling systems, and maintaining exceptional patient service standards.
Health CareMedicalMedical Device
Responsibilities
Supervise, mentor, and develop Appointment Schedulers, Team Leads, and a Coordinator
Hire, onboard, and train new staff; conduct quality reviews and annual evaluations
Maintain and update SOPs, policies, and training materials
Set service expectations and audit performance for compliance
Oversee schedules, timekeeping, payroll coordination, and daily staffing
Act as the liaison between Central Scheduling and administrative/clinical departments
Provide coaching and corrective action aligned with organizational policies
Ensure accuracy in high-volume patient scheduling, including insurance, demographics, and provider-specific guidelines
Manage rescheduling due to MD/OD availability changes
Oversee mailing of New Patient and provider-specific packets
Use scheduling systems and reporting tools to monitor volume and forecast workloads
Evaluate and refine workflows to increase efficiency
Manage the ShoreTel Director program (profiles, call routing, holiday schedules, reports)
Oversee Patient Gateway activity and ensure timely responses
Ensure all voicemails and faxes are processed daily
Participate in phone-system oversight during holiday/office closures
Prepare the Emergency On-Call Schedule and SharePoint updates
Coordinate with Notify MD and internal teams
Track and report missed appointments (procedures, surgeries, urgent post-ops, lasers, studies)
Lead the MGH referral process and produce monthly reports for leadership
Maintain updated phone lists and contact cards
Qualification
Required
5+ years in patient or customer service
2+ years in a supervisory or team-lead capacity
Strong communication, leadership, and workflow-optimization skills
Ability to motivate teams in a fast-paced clinical environment
High school diploma required
Preferred
Experience with healthcare scheduling systems + call management tools
Epic experience a plus (training available)
some college
Benefits
Health & Dental Insurance- eligible 1st day of employment
Paid time off and paid holidays
Health & Dependent Reimbursement Accounts
401(k) Plan with company contribution
Company paid Life and LTD Insurance
Employee discounts
Company
Ophthalmic Consultants of Boston
Ophthalmic Consultants of Boston is a medical practice specializing in eye care, laser and surgical treatment.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Suzanne McDermott
Chief Operating Officer
Ann Bajart
Partner
Recent News
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2024-05-23
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