NextGen | GTA: A Kelly Telecom Company · 1 day ago
Credit and Collections Analyst
Charlotte, NC
Contract
Hybrid
Entry, Mid Level
1+ years expNextGen, a Kelly Telecom Company, is seeking an experienced Credit Collections Analyst to manage high-volume dispute resolution and collections efforts for Fortune 500 clients. The role involves resolving invoice disputes, managing deductions and claims, and ensuring timely payments while utilizing tools like Oracle ERP and Advanced Excel for analysis.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Manage collections for an assigned portfolio, ensuring timely follow-up and adherence to responsible collection practices
Follow up with customers within a customer-focused framework, proactively identifying and resolving payment issues
Analyze customer invoices to ensure that contract terms and conditions are being met
Handle cash applications and account adjustments based on Treasury backup
Resolve customer email and phone inquiries within a 24-hour turn-around
Collect and provide necessary credit and collections reference information
Complete special projects and related deliverables as assigned
Balance competing priorities and meet tight deadlines
Handle dispute resolution for Fortune 500 customer accounts by investigating claims, deductions, or disputes to determine validity
Resolve issues and answer questions with limited information
Take the initiative to research and identify solutions for uncommon issues or inquiries
Qualification
Required
1-5 years of experience in Credit & Collections, with a focus on dispute resolution for enterprise/B2B clients (ideally Fortune 500)
Advanced Excel skills (VLOOKUP, XLOOKUP, Pivots, Formulas) for data analysis and reconciliation
Strong communication skills for managing customer inquiries and dispute resolution
Ability to handle high-volume collections in a fast-paced environment
Experience analyzing invoice disputes, deductions, and claims
Preferred
Familiarity with Oracle ERP
Experience with contract analysis to identify root causes of disputes (e.g., pricing, compliance, billing errors)
Strong negotiation skills to resolve objections and secure payment commitments
Prior experience in an accounting or finance environment
Ability to thrive in a multi-functional role and collaborate across departments
Company
NextGen | GTA: A Kelly Telecom Company
As part of KELLY’s SETT (Science, Engineering, Technology, and Telecom) Business Unit, we are committed to providing state-of-the-art digital infrastructure and telecom engineering solutions for legacy, 5G, and private networks.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Steven Edwards
Vice President, Chief Financial Officer
Rashid Iqbal
Executive Vice President & Chief Growth Officer
Company data provided by crunchbase