GCI · 11 hours ago
Customer Service Sales Specialist I - (Wasilla, AK)
Wasilla, AK
Full-time
Onsite
New Grad, Entry Level
0+ years expGCI is a telecommunications company that provides critical services to Alaskans. They are seeking a Customer Service Sales Specialist I to support their products and solutions, ensuring a high-quality service experience while promoting customer loyalty and satisfaction.
AdvertisingContentPublic RelationsSocial Media
Responsibilities
Meet and exceed all performance and sales goals/metrics
Identify and act upon opportunities to upsell additional products and services to new and existing customers
Create a first-class customer service experience
Handle all customer service issues in a timely and professional manner
Be enthusiastic and professional with your peers and our customers
Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments
Consult with customers to determine their needs
Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing
Attend on-going training on GCI products, services, and applications
Maintain knowledge of competitor’s offers and provide feedback to management about the newest competitor pricing and offers
Cross-train within other sub-groups to strengthen network and computer-related technical skills
Remain current regarding latest data/entertainment technology and devices
Qualification
Required
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent
Minimum of six (6) months general work experience
Excellent command of the English language required
Demonstrated ability to listen effectively and verbally communicate information regarding numerous products and procedures provided by GCI for customers and/or interaction with service personnel
Demonstrated ability to accurately log verbally received information in written and electronic format
Knowledge of telecommunications industry, products, services, and customer service activities
Technical skills to use technology-based applications such as, Internet, cell phones, or equivalent, and to provision and troubleshoot
Demonstrated knowledge of basic math and accounting with ability to accurately process, reconcile, and electronically track cash transactions and prepare deposit slip information
Ability to use a keyboard and 10-key calculator proficiently
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Access) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent
Preferred
Previous experience in customer service and sales
Telecommunications experience
Other telecom industry or job specific certifications
High School diploma or equivalent preferred
Must successfully obtain a High School diploma or GED equivalent within one (1) year of employment
Previous work experience preferred
Company
GCI
GCI is a brand strategy agency providing media, audiovisual content, and social networking services.
11-50 employees
Funding
Current Stage
Early StageRecent News
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