Highgate · 20 hours ago
E11EVEN - IT Manager
Miami, FL
Full-time
Onsite
Entry, Mid Level
2+ years expHighgate is a leading real estate investment and hospitality management company with a global portfolio of over 400 hotels. The IT Manager plays a vital leadership role in overseeing all hotel technology operations, ensuring reliable and secure performance across hardware, software, and network systems while providing support for a seamless technology experience for guests and team members.
Hospitality
Responsibilities
Ensure all hotel technology systems are properly installed, maintained, secure, and fully operational to support both guest experience and business operations
Plan, design, implement, and continuously improve the hotel’s technology infrastructure based on evolving operational needs and brand standards
Lead system design, upgrades, and integrations, including servers, terminals, networks (LAN/WAN), Wi‑Fi, bandwidth services, low‑voltage lighting, and public‑space music and sound systems
Recommend and manage technology solutions related to hardware, software, systems architecture, budgets, vendors, and technical staffing
Oversee the development, implementation, and ongoing operation of all hotel information systems and system interfaces
Ensure data accuracy, system reliability, cybersecurity, and compliance with legal, regulatory, and payment card requirements
Develop, maintain, and test disaster recovery and business continuity plans
Provide end‑user support for hotel hardware and software, including troubleshooting PCs, networks, peripherals, Wi‑Fi, and audio‑visual systems
Monitor system performance, review equipment malfunction and maintenance reports, assess business impact, and implement corrective actions
Communicate effectively with internal teams, leadership, vendors, and guests as needed
Build strong cross‑department relationships, lead and develop team members, and remain open to feedback and coaching
Manage multiple priorities, schedules, and projects effectively in a fast‑paced hospitality environment
Qualification
Required
Bachelor's degree in a computer‑related field preferred, with a minimum of two (2+) years of experience in Information Technology, telecommunications, hospitality operations, or related IT support roles
Proven experience administering networks in a Windows Server and workstation environment, preferably supporting 50+ nodes and multiple domains
Strong technical knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, switches, LAN/WAN, Active Directory, domain controllers, firewalls, and VPNs
Experience supporting hospitality systems such as PMS, POS, keycard access, PBX, and voicemail platforms
Microsoft and/or Cisco certifications preferred (e.g., MCSA, MCTS, MCITP, MCSE, MCDST or equivalent)
Working knowledge of payment card technology, broadband and Wi‑Fi systems, and basic audio or sound systems
Proficiency in task and project management, including the use of project management tools
Excellent written and verbal communication skills, with the ability to read, analyze, and interpret technical documentation, financial reports, and regulatory or legal requirements
Ability to respond professionally and effectively to inquiries or concerns from guests, regulatory agencies, vendors, and internal stakeholders
Open weekday availability with flexibility to work weekends as operational needs require
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
H1B Sponsorship
Highgate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (8)
2022 (5)
2021 (4)
2020 (18)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
Company data provided by crunchbase