Goodwill Industries of Greater New York and Northern New Jersey · 16 hours ago
Outlet Customer Service Associate
South Hackensack, NJ
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hr
0+ years expGoodwill Industries of Greater New York and Northern New Jersey is dedicated to empowering individuals with disabilities and other barriers to employment. The Outlet Customer Service Associate is responsible for providing exceptional customer service, engaging with customers to create a positive experience, and promoting Goodwill's brand loyalty through knowledge of the Rewards program.
EducationNon ProfitProfessional Services
Responsibilities
Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation
Engage all customers and donors, providing best in class customer experience. Create an emotional connection with every customer by being a passionate Goodwill Brand ambassador
Be knowledgeable of POS policies and procedures and demonstrate a professional ability to answer customer inquiries regarding the Outlet and its merchandise
Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. (This includes ensuring items are checked out with accuracy; cart checking, ect.)
Capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities
Meet and exceed customer expectations, driving positive sales growth and Brand experience by modeling the CARE service model
Follow all Loss Prevention policies, advising management of any unusual internal or external activity
Be willing to be cross trained and assist in all departments. (This includes partnering with Outlet Specialists Team to support store goals and objectives)
Assist when needed during a Merchandise Rotation. Ensure that Outlet Atmosphere is positive and safe for all customers. (This includes crowd Control and safety enforcement)
Maintain Brand standards of a neat and organized Outlet sales floor, cash wrap, and to ensure the store is presentable for employees and always reflects the correct visual image to customers
Collaborate with Store Leaders and Specialist Team in the execution of the Showcase program and visual expectations are met while providing best in class customer service
Performs other duties as assigned
Qualification
Required
High School Diploma, equivalent or combination of education and relevant experience required
6 months of Retail or Customer Service Experience Preferred
Proven ability to drive and exceed individual and store results
Accuracy and attention to detail required
Proven ability to build lasting relationships with customers and colleagues
Ability to adapt to and engage with internal and external customers
Answering incoming calls from our customer base and answering general questions
Good verbal and written communication skills with customers, sales leadership team and colleagues
Ability to attend in-service related training as assigned
Demonstrated collaborative skills and ability to work well within a team
Ability to receive feedback and take action when appropriate
Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays
Company
Goodwill Industries of Greater New York and Northern New Jersey
Goodwill Industries of Greater New York and Northern New Jersey, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joanna Kibel-Gagne
Executive Vice President
Recent News
2024-04-01
2024-02-28
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