TCI Group · 16 hours ago
MSP Account Manager
Williston Park, NY
Full-time
Onsite
Mid Level
$55K/yr - $75K/yr
3+ years expTCI Technologies is focused on delivering managed IT services, and they are seeking an Account Manager to manage and grow client relationships. The role involves serving as the primary liaison between clients and internal teams, ensuring service alignment and client satisfaction while identifying opportunities for improvement and revenue growth.
ManufacturingMedical
Responsibilities
Act as the primary point of contact for assigned managed service clients
Develop and maintain strong relationships with client stakeholders and decision-makers
Conduct regular client meetings, including Monthly\Quarterly or Technology Business Reviews (QBRs/TBRs)
Represent client interests internally and advocate for timely issue resolution
Ensure client services are delivered in accordance with contractual agreements and SLAs
Monitor account health, service utilization, and recurring support trends
Collaborate with service desk, security, and project teams to resolve issues and prevent recurrence
Manage client escalations and ensure professional, timely communication
Support scoping, planning, and coordination of client projects
Communicate project timelines, costs, and deliverables to clients
Ensure smooth transitions between sales, project, and support teams
Track project status and address risks or scope changes
Maintain detailed and accurate account documentation
Record client interactions, decisions, and risks in internal systems
Provide reporting on account performance, satisfaction, and opportunities
Participate in internal account review and planning meetings
Qualification
Required
3+ years of experience in account management, client success, or customer-facing roles
Experience working in a Managed Services Provider (MSP) or IT services environment
Excellent communication, presentation, and organizational skills
Ability to manage multiple client accounts simultaneously
Proficiency with CRM and PSA tools
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
TCI Group
TCI is a leading bio-tech company in Taiwan, adopting the concept of Integrated Bioscience Design (IBD) to serve our clients.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-09-12IPO
Leadership Team
Jen Holiday, PHR
Human Resources Business Partner
Matthew Williams
Senior Director of Partner Development
Recent News
Company data provided by crunchbase