Flik Hospitality Group · 2 weeks ago
CONFERENCE PLANNER
Richardson, TX, US
Full-time
Onsite
Entry, Mid Level
$24/hr - $25/hr
2+ years expFlik Hospitality Group is a company dedicated to providing exceptional food and hospitality services. The Conference Planner will establish a welcoming atmosphere for clients and manage all aspects of meeting planning, including room reservations and catering orders.
ConsultingFood and BeverageHospitality
Responsibilities
Single point of contact for clients to reserve their conference rooms and detail all aspects of their meeting for a seamless meeting experience. Details will include room setup, audio visual, additional equipment & furniture, and detailing catering menus and special requests. This will promote our Catering & Conference Services one-stop shop model for all our clients
Oversee day of meetings to ensure rooms are setup correctly with the proper equipment and amenities. Review BEO’s to ensure Catering has been setup per the client’s order. Greet the client upon their arrival and handle any additional add ons
Utilize the room reservation system (EMS) to ensure all meeting details are input into the system to provide a single resource for information for all teams. Create and detail floor diagrams in Social Tables
Knowledgeable about Catering menus to be able to place Catering orders for meetings and create upselling opportunities
Educate and provide guidance for a guest as they navigate reserving conference rooms, equipment, and Catering in a post-COVID environment
Complete weekly conference center room inspections and submit work order requests and assign to appropriate departments
Oversee the Market assigned to the Catering & Conference Services Planner. Assistance will include being assigned as the point of contact for specific VP’s and frequent users of EMS to assist with any of their requests. Will work directly with Facility Representative to ensure their site is updated in EMS with the latest inventory, provide support and troubleshoot any issues that may occur
Answer telephones on the central Reservation & Facility Line for the Enterprise in a friendly, professional manner to process room reservations and facilities requests for clients. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names
Submit, process, and handle building maintenance tickets on behalf of clients and communicate information to appropriate teams
Troubleshoot any EMS requests from clients which may include assisting with setting up their profiles, how to use the reservation system, or placing a catering order
Qualification
Required
2-year college degree preferred
Two to three years experience in a conference center or corporate environment
A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the coordinator's job, and excellent phone skills
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously
Exceptional client service skills to exceed expectations
Excellent listening, oral, and written communication skills
Strong computer skills and knowledge of office technology / equipment, experience with conference center reservation system (EMS)
Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain
Benefits
9 days paid holidays & 10 days paid time off
Stipened meal per shift
Medical, dental, vision benefits available
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Flik Hospitality Group
FLIK hospitality group, a division of Compass Group North America, provides corporate dining and hospitality services with a focus on quality food and locally sourced ingredients that support a healthy lifestyle.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jan Los
CFO & EVP
Recent News
2024-05-30
2023-06-26
2023-01-10
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