Pinnacle Partners, Inc · 13 hours ago
Senior Field Service Engineer
Indianapolis, IN
Full-time
Onsite
Mid, Senior Level
$70K/yr - $90K/yr
5+ years expPinnacle Partners, Inc is seeking a Senior Field Service Engineer for a direct hire position in Indianapolis, IN. The role involves overseeing the installation, maintenance, and technical support of CNC machines, ensuring compliance with safety standards and customer satisfaction.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Review installation requirements with customers prior to machine shipment to ensure site readiness and compliance
Oversee on-site installation and assembly of new machines at customer facilities
Inspect, adjust, start up, and demonstrate newly installed equipment, ensuring compliance with specifications and safety standards
Train customer personnel on safe setup, operation, controls, and routine maintenance
Independently diagnose, repair, and service equipment on-site and remotely with minimal supervision
Provide technical support via phone and email when not traveling
Deliver warranty and non-warranty service, including troubleshooting, maintenance, and customer training
Recommend parts, accessories, and services to support safe and efficient equipment operation
Conduct regular customer visits to observe machine performance, identify service needs, and build key service relationships
Document service activities, expenses, and technical reports accurately and in a timely manner
Escalate non-standard requirements, safety concerns, or customer dissatisfaction to management as needed
Travel is primarily pre-scheduled, with occasional emergency service calls
Qualification
Required
Associate or bachelor's degree in a technical field, or equivalent hands-on experience
5+ years of field service experience supporting CNC machines or similar equipment
Strong understanding of CNC machine assembly, teardown, and mechanical systems
Ability to read and interpret blueprints and technical documentation
Strong communication skills, with the ability to guide customers through technical issues in person or remotely
Willingness to travel approximately 50–75%
Company
Pinnacle Partners, Inc
Pinnacle Partners is a staffing and recruiting company that offers IT consulting and HR solutions.
51-200 employees
H1B Sponsorship
Pinnacle Partners, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Growth StageLeadership Team
Herbie Benshoof
Co-Founder
Company data provided by crunchbase