Kin Insurance · 2 hours ago
Licensed Customer Service Agent
United States
Full-time
Remote
New Grad, Entry Level
$46K/yr - $50K/yrKin Insurance is a digital insurer focused on the home insurance market, aiming to make policies convenient and affordable. As a Licensed Customer Service Agent, you will be the first line of assistance for customers, handling inquiries about policies and payments primarily over the phone, email, and chat.
Financial ServicesInsuranceInsurTechProperty Insurance
Responsibilities
Interacting with current policyholders via phone, email, and chat
Contacting customers banks/lenders to obtain additional details
Creating/updating policies for customers to review
Submitting payments/issuing refunds
Educating customers on policies and coverages
Qualification
Required
An active Property & Casualty (P&C) or Personal Lines insurance license
Experience in a call center/high incoming call volume environment
Superior customer service skills
Empathy towards others shown through active listening
Ability to work in a fast paced environment with limited structure
Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
A need for efficiency, always looking for ways to make processes better
Preferred
Bilingual (Spanish speaking)
Home insurance experience highly preferred
Benefits
$1000 retention bonus (payable at 6 months)
Paid Training: 10 weeks of paid training
Bonuses and incentives designed to drive your success
Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more
Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options
Employee Assistance Program
Elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance
Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401K with company match of up to 4% of eligible earnings
11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually
A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents
Continuing education and professional development opportunities
Company
Kin Insurance
Kin Insurance is a direct-to-consumer digital insurance provider that enhances convenience and customization in coverage options.
Founded in 2016
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$753.16MKey Investors
Runway Growth CapitalWellington ManagementActivate Capital Partners
2025-10-09Debt Financing· $45M
2025-09-09Series E· $50M
2025-03-25Debt Financing· $200M
Leadership Team
Sean Harper
CEO and Co Founder
Alex Mitchell
Senior Director of Product Management
Recent News
500 global
2026-01-13
2025-10-23
Company data provided by crunchbase