Safeway · 17 hours ago
Grocery Manager
Mesa, AZ
Full-time
Onsite
Mid LevelSafeway is a grocery store chain looking for a Grocery Manager to oversee the operations of the Grocery Department. This role involves managing personnel, ensuring excellent customer service, and maintaining inventory and compliance with company policies.
E-CommerceFood and BeverageGroceryHealth CareInternetRetailShopping
Responsibilities
Champions corporate and division customer service programs to meet or exceed division customer service goals. Instills a culture of excellent customer service in the department and throughout the store
Responsible for total store operations and directing associates throughout the store, as well as department managers, in the absence of or as needed by the Store Director (see Store Director job description)
Primary duty is management of the Grocery Department. In that regard, plans, organizes and directs day-to-day operations of the Grocery department, including dairy and frozen food sections. Conducts daily inspections of all Grocery sections and initiates corrective measures to ensure compliance with product quality and product rotation standards. Maintains in stock conditions, and ensures compliance with code date standards; cleanliness, sanitation and safety standards; and security requirements. Controls pricing by following established division pricing guidelines and ensuring compliance with the coupon and discount policies
Implements Company and Division operating and merchandising policies and practices. Controls merchandise shrink. Supervises and participates in store inventory counts. Establishes Grocery Department operating procedures as required for implementation of Company policies, Division directives and Store Director instructions. Implements emergency procedures in the event of equipment and computer software malfunctions or failure
Orders grocery product and maintains inventory levels according to Division directives. Supervises the processing of all reclamation. Maintains orderly and in stock conditions in back room, sales floor and all grocery department areas
Supervises receiving, storing, stocking, pricing and merchandising of all Grocery products. May utilize hand trucks, pallet jacks and the bailer. Properly accounts for merchandise received. Handles positive customer and vendor relations. Engages in suggestive selling and other sales techniques. Monitors daily log sheet, purchase report, actual versus projected sales and labor
Prepares and displays appropriate product signage
Under supervision of the Store Director, directs the work of all Grocery Department associates. Schedules Grocery Department associates to ensure adequate coverage and service levels. Directs, motivates, trains and participates in the hiring of all Grocery Department personnel. Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures
Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff, promotion, demotion, and disciplinary action. Builds and maintains associate morale. Resolves associate complaints where appropriate and reports action taken to the Store Director. Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling. Identifies and trains associates with high potential for advancement opportunities
Understands the store and Grocery Department Profit and Loss statement, and plans department promotions accordingly. Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results
Answers and responds to incoming telephone calls appropriately. Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate
Maintains confidentiality concerning associates, store sales, and Company information. Maintains accurate department records
Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures
Attends required training and sales meetings
Qualification
Required
Exemplifies strong customer service in every aspect of the job
Directs and controls the operation of the Grocery Department, including supervising and training personnel to achieve departmental and store sales and profit objectives
Provides feedback and recommendations on operational issues and personnel decisions to Store Director and Division management
Champions corporate and division customer service programs to meet or exceed division customer service goals
Instills a culture of excellent customer service in the department and throughout the store
Responsible for total store operations and directing associates throughout the store, as well as department managers, in the absence of or as needed by the Store Director
Plans, organizes and directs day-to-day operations of the Grocery department, including dairy and frozen food sections
Conducts daily inspections of all Grocery sections and initiates corrective measures to ensure compliance with product quality and product rotation standards
Maintains in stock conditions, and ensures compliance with code date standards; cleanliness, sanitation and safety standards; and security requirements
Controls pricing by following established division pricing guidelines and ensuring compliance with the coupon and discount policies
Implements Company and Division operating and merchandising policies and practices
Controls merchandise shrink
Supervises and participates in store inventory counts
Establishes Grocery Department operating procedures as required for implementation of Company policies, Division directives and Store Director instructions
Implements emergency procedures in the event of equipment and computer software malfunctions or failure
Orders grocery product and maintains inventory levels according to Division directives
Supervises the processing of all reclamation
Maintains orderly and in stock conditions in back room, sales floor and all grocery department areas
Supervises receiving, storing, stocking, pricing and merchandising of all Grocery products
May utilize hand trucks, pallet jacks and the bailer
Properly accounts for merchandise received
Handles positive customer and vendor relations
Engages in suggestive selling and other sales techniques
Monitors daily log sheet, purchase report, actual versus projected sales and labor
Prepares and displays appropriate product signage
Under supervision of the Store Director, directs the work of all Grocery Department associates
Schedules Grocery Department associates to ensure adequate coverage and service levels
Directs, motivates, trains and participates in the hiring of all Grocery Department personnel
Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures
Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff, promotion, demotion, and disciplinary action
Builds and maintains associate morale
Resolves associate complaints where appropriate and reports action taken to the Store Director
Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling
Identifies and trains associates with high potential for advancement opportunities
Understands the store and Grocery Department Profit and Loss statement, and plans department promotions accordingly
Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results
Answers and responds to incoming telephone calls appropriately
Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate
Maintains confidentiality concerning associates, store sales, and Company information
Maintains accurate department records
Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures
Attends required training and sales meetings
Requires an extensive retail background with prior management experience related to retail operations
Requires a thorough understanding of overall Company practices, policies and procedures
Requires strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers
Knowledge of employment laws and workplace practices
Interacts effectively with all levels of personnel
Strong business and financial knowledge
Requires the ability to identify needs, problems, and opportunities and to make effective short- and long-term plans and implement them to maximize sales and gross margins
Requires knowledge of every position in the store
Requires knowledge of basic math and accounting and computer software
Requires knowledge of and compliance with state and federal regulations
Must have extensive working knowledge of profit and loss statements
Must be familiar with emergency plans in the event of a natural disaster, serious accident or uncommon event(s)
While primary duty is the performance of office and non-manual work, must occasionally perform manual work such as setting up and maintaining displays, operating a cash register and assisting in other departments as business needs demand
Must stand and walk for long periods of time
Must occasionally reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 50 lbs
Must occasionally push and pull fully loaded hand trucks and pallet jacks
Must be able to cover for various positions throughout the store as required
Mental alertness is required to ensure safe, accurate completion of work activities and to do repetitious work accurately
May utilize cleaning supplies and safety cutters
Occasional travel, including overnight travel, may be required
May be required to work nights, weekends and holidays
Scheduled hours will vary
Regular attendance is required
Complies with and ensures compliance with Company grooming standards and dress code
Company
Safeway
Shop online for groceries, find out about our grocery stores, get health and nutritional information, and find all recipes and meals ideas.
Founded in 1915
10001+ employees
H1B Sponsorship
Safeway has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (194)
2023 (162)
2022 (282)
2021 (143)
2020 (82)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-01-30Acquired
1990-05-04IPO
Leadership Team
Randy N Anderson
Division CFO / VP Finance / Head of Finance - Safeway Northern California Division
Delicia Prater
CORPORATE HUMAN RESOURCES COORDINATOR
Recent News
2025-12-10
2025-12-02
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