Washington University School of Medicine in St. Louis · 5 hours ago
Technical Support Specialist II - WashU IT
Washington University Medical Campus
Full-time
Onsite
Mid Level
$25.47/hr - $39.49/hr
4+ years expWashington University School of Medicine in St. Louis is seeking a Technical Support Specialist II to provide advanced support for desktop and server computer systems. The role involves assisting university staff, faculty, and students with technical issues and requires strong communication and customer service skills.
EducationMedicalUniversities
Responsibilities
Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware
Responds to assigned tickets
Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas
Acts as the front-facing support liaison for all desktop-related support issues
Provides support documentation for Tier 1 Service Desk
Collaborates with higher level technical areas on planning and issue resolution
Provides technical guidance and subject matter expertise including documentation for level 2 staff and tier 1 and tier 2 user services staff
Acts as an escalation point for advanced technical issues within employee’s knowledge domain
System administration: maintenance, upgrades, new implementation, consultation and planning system administration activities
Attends formal training, conducts self-paced training through online courses or on the job training, attends conferences and engages with peers to maintain broad understanding of technologies and keeping abreast of new technologies
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent high school certification or combination of education and/or experience
Providing Desktop Support In An Enterprise Environment (4 Years)
Preferred
Bachelor's degree
Interpersonal Communication
Microsoft Office
Oral Communications
Organizational Capability
Prioritization
Written Communication
Benefits
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child.
Family care resources are also available for your continued childcare needs.
Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Company
Washington University School of Medicine in St. Louis
WashU Medicine is a leader in improving human health throughout the world.
5001-10000 employees
H1B Sponsorship
Washington University School of Medicine in St. Louis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$381MKey Investors
National Human Genome Research InstituteNational Cancer InstituteNational Institutes of Health
2025-01-21Grant
2024-12-16Grant· $10.8M
2023-05-11Grant· $22.5M
Leadership Team
Camilo Molina
Director of Spinal Deformity and Spinal Oncology
C
Charbel Khoury
Assistant Professor Of Medicine
Recent News
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