Apidel Technologies · 10 hours ago
Service Engineer - Data Center
Childress, TX
Contract
Onsite
Mid Level
3+ years expApidel Technologies is seeking a Service Engineer for their AI Data Center. The role involves providing on-site support for Dell server systems, performing hardware maintenance, and troubleshooting system issues to ensure minimal downtime.
DeliveryHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
Support both reactive and preventive maintenance following established procedures
Collaborate with internal teams and customers during service events to ensure clear communication and resolution
Document work performed and contribute to shared knowledge and best practices
Participate in on-call rotations and support extended coverage when needed
Qualification
Required
Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
Support both reactive and preventive maintenance following established procedures
Collaborate with internal teams and customers during service events to ensure clear communication and resolution
Document work performed and contribute to shared knowledge and best practices
Participate in on-call rotations and support extended coverage when needed
Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
Familiarity with Linux or similar operating systems
Strong troubleshooting and problem-solving abilities
Comfortable working independently on-site and communicating clearly with customers
Willingness to learn and support emerging technologies, including AI platforms
Comfortable with daily commute
Willing to work shifts and be on-call
Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
Experience with server swaps and deployments
Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
Familiarity with Linux
Has built PCs
Follows provided Plan of Action (POA) from support
Stays current with technology (reading, company announcements, continuous learning)
Can handle the physical demands of the job
Provides real-time, detailed documentation
Demonstrates good documentation habits
Has experience in documentation
3–5+ years of experience in technical support, field service, or data center roles
Associate or Bachelor's degree in IT or related field (or equivalent experience)
Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules
Preferred
Dell or other vendor certifications are a plus, but not required
Experience with water cooling servers (desirable, not required)
Company
Apidel Technologies
Apidel Technologies is a staffing and recruiting company offering staff augmentation services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Amita Patel
Chairperson & CEO
Recent News
2025-11-19
Company data provided by crunchbase