Accelyst, LLC · 20 hours ago
Information Technology Service Management Administrator
Poughkeepsie, NY
Contract
Onsite
Mid Level
$50/hr - $50/hrAccelyst is an innovative AI consultancy that leverages advanced technical expertise to deliver AI-driven solutions. They are seeking an experienced ITSM Administrator to support and enhance ITIL-based processes, focusing on operational excellence and continuous improvement across various management processes.
Information Technology & Services
Hiring Manager
Anirban Dutta Roy
Responsibilities
Manage Incident, Major Incident, Request and Problem processes to ensure timely resolution, root cause analysis, and accurate documentation
Maintain accuracy and continued improvement of the CSDM model latest version, not limited to but focused on the Services, Offerings, Applications, and Business Application tables
Lead major incident coordination, facilitate bridge calls, and provide stakeholder updates
Conduct Major Incident Reviews and drive corrective actions
Oversee Change Management: review requests for risk, completeness, and implementation/rollback plans
Facilitate CAB meetings, post agendas 24 hours prior, and review changes for conflicts and compliance
Ensure change hygiene, record accuracy, and adherence to ITIL standards
Conduct Post-Implementation Reviews for failed, high-risk, and major incident-related changes
Identify repetitive changes for conversion to standard changes and manage freeze periods (Storm Mode)
Monitor change completion post-window and track success rates
Create catalog items, record producers, and associated workflows for common requests
Evaluate, review and enhance requests workflows
Define and monitor SLA for ITSM processes
Maintain and update documentation, knowledge bases, and policies
Drive continuous improvement and automation opportunities across ITSM processes
Act as the primary escalation point for ITSM processes and provide stakeholder training
Build strong relationships with technical teams, business units, and vendors
Support audit and compliance activities related to ITSM governance
Qualification
Required
Strong understanding of ITIL framework
Proven experience managing ITSM processes
Proficiency with ServiceNow
Excellent communication and facilitation skills
Ability to work under pressure and manage multiple priorities
Analytical mindset with focus on metrics and KPIs
Preferred
ITIL v4 Certification
SCRUM experience
Experience with CAB governance and Post-Implementation Reviews
Familiarity with automation opportunities within ITSM processes
Benefits
Profit-sharing model
Company
Accelyst, LLC
Accelyst is an innovative AI Consultancy that leverages a unique catalog of industry-specific Agents and leading-edge AI platforms to deliver tangible, integrated, secure and ROI-optimized solutions.
Founded in 2025
11-50 employees
H1B Sponsorship
Accelyst, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
Funding
Current Stage
Early StageCompany data provided by crunchbase