Quantum World Technologies Inc. · 6 hours ago
Service Manager – EUC
San Diego, CA
Contract
Onsite
Senior LevelQuantum World Technologies Inc. is seeking a Service Manager for their End-User Computing services. The role involves leading high-performing teams to manage and improve IT services, ensuring user experience and compliance across endpoint tools and security.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Sachin Singh
Responsibilities
Team Leadership: Lead SCCM/Intune, Nexthink/DEX, Tools/ServiceNow, AVD, and Security functions; build capabilities, coach for shift‑left, and drive continuous improvement
EUEM/DEX Ownership: Adopt Nexthink library packs; set & track DEX KPIs (experience score); run monthly DEX reviews and corrective actions
SCCM/Intune Management: Design, deploy, and maintain baselines; software distribution, patching, compliance; govern IBCM health
AVD Management: Ensure availability, security, performance; partner with application teams and end users
Security & Zero‑Day: Own zero‑day/runbooks, risk reduction controls, phased rollout, CAB/change approvals, and stakeholder communications per approved templates
Driver/Firmware Lifecycle: Implement OEM‑aligned processes for driver/firmware packaging and deployment; track compliance and impact on incidents
Asset/CMDB Lifecycle: Own AMDB and CMDB accuracy & quarterly reconciliation; run entitlement allocation; manage EOL refresh & decommission with audit‑ready evidence; coordinate warehouse logistics/inventory
Governance & Reporting: Lead EUC inputs for MBR/QBR, CSI register, SIPs, and Contract Compliance deliverables
Problem/RCA Quality: Ensure RCA timeliness/quality; drive permanent fixes with cross‑tower owners
Vendor/Asset Management: Govern OEM & tooling vendors, SLAs, and renewals; manage asset lifecycle
Stakeholder Management: Coordinate with City and InfoSec stakeholders per contact lists/templates during incidents/changes
Qualification
Required
Bachelor's in IT/CS or equivalent experience
Hands‑on leadership across SCCM, Intune, Nexthink/DEX, AVD, ServiceNow, and endpoint security
Strong ITIL/ITSM governance; proven incident/change/problem leadership
Experience with asset/CMDB lifecycle and warehouse/inventory workflows
Preferred
ITIL v3/4
Company
Quantum World Technologies Inc.
QUANTUM WORLD TECHNOLOGIES INC, is a IT Consulting and Staffing venture of QUANTUM GROUP OF COMPANIES having its presence in IT and I.T.E.S, Real Estate, Hospitality, Pharmaceuticals, and Entertainment Industries across the globe, with its headquarters in Los Alamitos CA, Parsippany – NJ, Seattle – WA, Canada, Dubai and India.
Founded in 2016
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
A
Ashish Srivastava
Managing Director
Company data provided by crunchbase