HASI · 6 hours ago
Service Desk Analyst
New York, New York
Full-time
Hybrid
Mid Level
$70K/yr - $85K/yr
4+ years expHASI is an investor in sustainable infrastructure assets advancing the energy transition. The Service Desk Analyst serves as the initial point of contact for IT and customer support, ensuring proper operation of workstations, endpoints, and critical audio/visual systems while managing vendor relationships and providing support for live meetings and events.
ConsultingFinanceMarketing
No H1B
Responsibilities
Deliver prompt onsite and remote support for IT and AV systems (Crestron, Poly, Zoom Rooms, MS Teams Rooms), including executive and live event assistance
Troubleshoot issues across computer hardware, software, networks, and meeting room technology; provide workarounds and resolve problems efficiently, especially during high-stakes scenarios
Set up, configure, and maintain IT and AV equipment; ensure meeting spaces operate smoothly and equipment is ready and functional
Train users and prepare clear documentation for operating AV technologies and workplace collaboration tools
Manage onboarding/offboarding, including device setup and user account creation
Maintain accurate asset inventories and ensure IT and AV systems are kept up-to-date
Lead coordination with AV integrators and vendors—monitor their work, enforce accountability, and escalate concerns as needed
Collaborate with IT, facilities, and third-party partners for installations, upgrades, and technology enhancements
Adapt quickly to shifting priorities in a fast-paced environment; respond rapidly to time-sensitive support needs
Maintain all ticketing and documentation related to IT, AV systems, and vendor engagements
Assist with implementation and maintenance of network and AV infrastructure
Other duties as assigned
Qualification
Required
4+ years of hands-on experience supporting, configuring, and troubleshooting Crestron, Poly, Zoom Rooms, and Microsoft Teams Rooms technologies
Proven success working with AV integrators and technology vendors—setting expectations, managing deliverables, and ensuring accountability
Able to deliver timely solutions and creative workarounds under pressure while managing competing priorities in a dynamic workplace
4+ years track record in computer hardware, professional Windows environments, remote support tools, and device management
Familiarity with Microsoft 365 (Outlook, Teams) and collaboration platforms
Strong customer service orientation, including supporting VIPs and live events
Effective communicator with users and vendors; able to prepare training materials and clear documentation
4+ years of experience with ticketing systems and asset management
Preferred
Certifications such as CompTIA A+, Network+, manufacturer certifications (Crestron, Poly, Zoom, Teams) preferred
Good understanding of networking and AV platform architecture
Benefits
Annual bonus program
401(k) with company match
Equity incentive program
Comprehensive medical, dental and vision benefits
Paid time off for vacation, holidays, and sick days
Company
HASI
HASI is a financial firm that provides investment, energy transition, clean energy, and climate finance services.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-11-13Post Ipo Debt· $500M
2013-04-19IPO
Leadership Team
Jeffrey Lipson
President and Chief Executive Officer
Nitya Gopalakrishnan
Chief Operating Officer
Recent News
Clean Technica
2026-01-07
Company data provided by crunchbase