Washington State Department of Labor & Industries · 1 day ago
L&I Revenue Agent 3
King County, WA
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $81K/yr
2+ years expThe Washington State Department of Labor & Industries is dedicated to keeping Washington safe and working. They are seeking a Revenue Agent 3 to provide technical assistance, coaching, mentoring, and training to staff while managing a complex collections caseload and ensuring compliance with legal processes.
Information Technology
No H1B
Responsibilities
Provide leadership, technical guidance and assistance to staff on collection actions, work processes, computer applications and caseload management
Design and deliver on-going training to staff in all aspects of collections
Provide technical training for new staff
Lead and accompany other Revenue Agents in pursuing advanced and complex collection actions such as successorships, prime contractor liability, personal liability, etc
Coach and mentor staff to ensure compliance with production and quality standards while encouraging growth and development
Take appropriate collection actions to resolve delinquent accounts
Perform field visits to business and residential locations to investigate business operations, confirm business status, search for assets, serve legal orders, and gain compliance
Research information utilizing a wide variety of computer systems and databases to resolve tax liabilities
Communicate with customers by phone, email, written correspondence, and in person to resolve delinquent accounts
Educate customers and/or their representative on laws, rules, policies, procedures, quarterly reporting requirements, online filing and payment options
Evaluate customer’s financial records and information to determine ability to repay debt owed to the agency
Provide assistance with questions regarding collection actions and processes and refer customers to the appropriate Labor & Industries staff depending on the needs of the customer
Qualification
Required
Two (2) years of experience as a Revenue Agent 2
A Bachelor's degree involving major study in business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law, or closely related field
Two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts or another related field
Demonstration of Position-Specific Skills, Abilities and Competencies, including: The ability to take action to learn and grow, The ability to take action to meet the needs of others
Preferred
Knowledge of collections practices, as well as the RCWs and WACs related to collections for the various programs in Department of Labor and Industries
Benefits
Flexible custom work schedules
Generous retirement package
Company
Washington State Department of Labor & Industries
The diverse programs that make up the Washington State Department of Labor & Industries (L&I) share a common purpose: safety, protection and economic opportunity.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mukesh D.
Chief Technology Officer
Audrey Dorsey
Chief Administrative Officer
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